Big 5 Sporting Goods — Local services in Kingman

I am not impressed by this store. We went in July to get soccer cleats the guy who helped us was not very knowledgeable about soccer cleats at all. He struggled to help us. Then kept trying to sell us the most expensive pairs. He seemed offended that we didn't want the $70.00 pair for a 12 year old who's shoe size changes every season. I originally asked him for shoes that were on sale. Why he showed me the most expensive ones first confuses me. We finally found a pair of Nike's that were very nice for $45.00 and worked well.

We went again over the past weekend in need of soccer socks this guy tried to sell us regular socks because they were the color we were looking for and same material as the ones we were looking at. We originally asked him if they had a medium all white soccer sock hoping to find the medium maybe in back or something instead of only the small ones we were seeing. He did tell us a truck was coming the next day if we wanted to come back.

We had to find the salesmen both of these times we have been there and ask them to help us. In July that salesman was flirting with a female employee. This guy was just standing by a shelf.

Last year when we went for soccer gear we had such a positive experience.

Both times this year when we went the employee's running the register were very kind and seemed knowledgeable sure wish they would of been on the...

This place is managed by their Corporate rules in California. They have demanded that people wear masks even when Arizona has a no mask mandate. They say they operate on CA rules. Their Manager is always rude. I bought some sun glasses that broke in one day and their Manager tried to say I didn't buy them there. They've always had a policy of trying to hide their advertised one day specials. The shoe staff have worked there a long time and are very helpful. I've seen their Manager talk extremely demeaning to them and other staff. I wish we had another Sporting goods store in town because I wouldn't shop here due to their rude and lousy policy of trying to keep customers from returning anything. I've heard their Manager tell customers, "We don't have to go by Arizona laws. We are a corporation from California and go by their rules"! Some rude comment comes out of the Manager's mouth directed at employees or customers most visits there. The locals that work there do a great job but are talked down to in front of customers for no reason other than a power trip. This being said they are the only decent place in town to buy tennis shoes and have a...

It was a very good experience from the minute I walked in! The young man at the front desk asked if I needed help finding anything: I responded that I wanted to look at a few different items & that I was looking for a 'kiddie pool'. He answered yes & pointed to two stacks/two colours & I immediately said "good, great,glad u have them. Will look around & get one." There was another customer who looked at them & bought 1 for his grand-daughter. I took a look around, found a few things I needed. I was impressed that all the young men working there were polite, helpful & happy workers. They checked on me which I appreciated & collated my items to purchase. A young lady was now at checkout & very helpful. I was impressed at the friendly, happy atmosphere & good service. I bought my items, almost forgetting my little pool. I will be back Big 5! I like your store & all personnel. Thank U for being there & for having what we need: I'm glad I came in. Made me feel better &...