Bellamedica Aesthetics — Local services in Kirkland

Just don’t.

Employees feed off and mirror the attitudes of management, and they do everything that management allows them to do. Thus, I would not entertain fishing in their business cultural pool for even a different aesthetician.

This was my first encounter with both Bellamedica (Bella) and Rimma. I had arrived early at approximately 2:05 for a 2:30 tattoo removal consultation with Rimma. The consultation was scheduled for one hour. So far, the outer appearance, the “cover” if you will, was great. Then Rimma called me from the waiting room at about 2:25. Now it was time to see the inside – the contents.

We sat in a small room. Rimma told me nothing about herself or Bella. She asked nothing about myself. She spoke fast and in a hurried manner. I did not understand the hurry when: 1) I was early, and 2) the meeting was scheduled for one hour. That hurried nature was red flag # 1. Her failure to engage with me, and tell me about herself and Bella was red flag #2.

She asked to see my tattoo, took some measurements, and then showed me a price chart. It was quite a large chart with various price points based on, in part, how many sessions you pre-paid for. I asked for a copy of the chart and she said, “No.” That was red flag #3. She said it was her only copy. So what? Am I to believe she could not print out another one? Was she not able to make a photocopy? Why wasn’t she prepared with additional sheets to begin with? Where’s the service in customer service? She did not take the time to serve the prospect and apparently, I was not worthy of her time. At no time did she offer to print an additional copy, copy one, or even offer to e-mail it to me later.

This “consultation” lasted about 10 minutes. Then she sprinted out of the room, handed me her card and then said good-bye. That was red flag #4. She did not walk me to the exit. This place was completely foreign to me and I wasn’t positive as to which hall to turn down. That’s a lack of empathy on her part – she does not put herself in the shoes of someone new to the office. I’m sure she knows where every hall and door leads to, but that’s irrelevant. The issue is whether I know where to go.

Draw your own conclusions based on what I have shown you about my experience. The cover was great, but the contents not so much. My reading is that I was unwelcomed and just a piece of cattle. Felt no connection with either Bella or Rimma. Felt like she could care less whether I hired her or not. She treated me like I was an interruption to her job, rather than being the reason for her job.

You may ask whether my experience really reflects management. To that, consider management's response to this review. What does their response show about their concern of customer service? Do not ignore the roar of their response. The answer is truly right in front of you. This review was originally posted on...

First of all, I am not considered bald. People tell me I have a good head of hair. I was concerned about the widening parts near the back of my head. I went to Bellamedica for a series of PRP injections in my scalp with micro needling (starting early last summer 2022). Since then, I have noticed no improvement, nor has my wife who is a retired hair dresser – the parts are still wide. These treatments might work for others but they did not work for me. Over $4,000 down the drain. I’m not surprised they never contacted with a survey to ask me how it worked out. It’s possible they already knew the answer and didn’t want to hear it. Better companies usually send out a survey to inquire about your satisfaction. It’s a fact that when you bring your car in for repairs, they have to repair your vehicle before you pay them. This is not the case with this kind of treatment. I also wonder about the qualifications of the techs who draw blood there. I have large easy to find athletic veins (been told that by nurses and blood banks) that makes it easy to draw blood. One of the gals there had so much trouble trying to draw my blood, I got stuck several times until she could extract any blood in the syringe. Are PRP injections promising for hair growth?...

UPDATE

Under new management at BellaMedica, they have worked professionally with both my husband and I to resolve our issues. My tattoo has disappeared and I am satisfied with the results. Every tattoo and persons' experience is different and this particular tattoo removal process required 6 treatments in total. I would return to BellaMedica for laser tattoo removal, it does work. Tattoo removal experience. The gal doing the tattoo removal and she is probably one of the nicest people I’ve ever met. I was surprised to hear her “guesstimate” the low number of treatments I would need for my tattoo to be gone. This is not my first time with this process. When I told her that the number she was saying seemed low compared to my past experience, she assured me that their Pico-sure laser was top notch and does an amazing job. What I have found very disappointing is that she was wrong. My tattoo did not come close to being gone and now they want me to purchase more sessions to complete the process. This is going to...