Phone Zone Accessories & Repair — Local services in Lake Charles

I strongly advise against utilizing this service. My girlfriend and I entrusted her iPhone 14 to this establishment for a simple glass replacement on the screen. Despite it being functional, with only a minor crack, we were charged $249, which we deemed reasonable given the phone's newness. Upon returning to retrieve the phone, however, it was discovered to be in pieces, and the technician stated that they were unable to complete the repair and suggested taking it to another location.

The other location estimated that it would take 3-4 days for the necessary parts to arrive. Despite this setback, we were willing to wait for delivery. However, when my girlfriend returned to the store after the estimated time had elapsed, she discovered that the phone was no longer operational. The staff informed her that the phone was now defective and that we would need to take it to Apple for repairs.

It should be noted that the phone only had a minor screen crack when we initially brought it to the store, and there was no indication of any other issues. One staff member mentioned that I would receive a partial refund since I had already paid half of the repair fee. However, the owner was later contacted, and he insisted that I pay the full amount, or they would be forced to return the damaged screen, which had been further damaged during removal.

In essence, we paid $250 for a botched repair that left the phone inoperable, only to be directed to Apple for assistance. If you value your time and money, I would suggest avoiding this...

Most of these reviews have to be bogus. I dropped my phone off for a screen replacement, when I came back my phone had what he called "pressure marks" on the NEW screen. So I once again had to come back later for them to put ANOTHER screen on my phone. Picked my phone up later that day looked fine. By the time I got home it started showing "pressure marks" once more and the screen started going black. So I called and let them know Id drop it off once again 2marrow. No parts or tech in till the following wed., so I had to buy a used phone in the mean time, another 250.00. When i called once more to make sure my phone was going to be ready the kid accused me of dropping it and that's why the SECOND screen they put on didn't work and it had "water damage" and they were "doing me a favor" by not charging me ANOTHER 230.00 dollars for ANOTHER screen and just an additional 80.00 dollars to fix it. In turn I'm in sitting in front of their store on normal business hours to pick up my phone and they are closed. They have now had my phone over a week and I am going to pay over 300.00 dollars for a repair on a S7 which I bought BRAND NEW a week before bringing it in. If you add the phone I've had to buy in the mean time phone zone has cost me about 600.00 dollars. Could have bought a really nice new phone instead. THANKS PHONE ZONE ON DEREK DRIVE,...

Certainly, here's a condensed version of your experience for a review:

My husband and I brought his iPhone to PhoneZone and Accessories Lake Charles for a simple SIM card removal. Unfortunately, during their attempt, something went wrong, and smoke came out of the phone. They acknowledged their mistake and admitted it was their fault. They told us it would take 10-15 business days to fix the issue.

Recently, we were informed that the phone was ready for pickup, but we were surprised to be charged not only for the SIM card removal but also for screen replacements. We questioned why the screen needed replacing when it was perfectly fine before. The manager got angry and insisted on charging us for their mistake.

We tried to resolve the matter amicably, but it led to disagreements. We refused to pay for damages caused by their error. Unfortunately, our efforts were met with rudeness, and the situation escalated unnecessarily.

We value fairness and respect in customer service, but this experience left us dissatisfied. We won't let anyone take advantage of us when it's clear they were at fault. People like this do not need to...