Spirit Halloween — Local services in Lake Charles

Horrible store manager (Gabby). We bought a costume and asked if we could return it if it didn’t fit and Gabby said yes sure you can. Get home and immediately try the mask on only and it was way to big so we didn’t proceed to try anything else on. We go to bring it back two weeks later and Gabby tells us there is a small hole in the plastic bag the mask came in and that she told us we could not open the accessories bag, only the costume. She repeatedly said she told us this and remembered us and refused to exchange the costume. This was a bold face lie as me and my wife were both standing there when she sold us the costume. She said she could pull the cameras but refused to even do that. Store was set up nice but this was the rudest store manager...

Me and my son were told by a worker that he could try on a costume over his clothes in the isle after lack of changing rooms. And about 5 minutes later another worker was disrespectfully telling me I couldn't do it. We bought a sword for his ninja costume and when we got home to put it on him, discovered it was broken. I had my grandmother try to return it and they refused. Worst experience I've ever had in a store. I'd rather go to party city

Also they have no phones! I tried to call to explain my problems. They clearly took advantage of my grandmother. They claimed to her that we broke it. Have some professionalism. Get some phones. The manager clearly...

The "manager" that was working on 10/18/2019 was HIGHLY unprofessional, rude, and disrespectful. I had two unopened items and needed to MAKE AN EXCHANGE for a different costume type. I was not asking for my money back. I didn't have a receipt, but I had a bank statement that had the name of the store, the amount spent, the date the transaction happened, the transaction number, and the date it posted to my account. He refused to help me and was very condescending. Not only will I be returning the merchandise, but my family and I will never be spending money here again. Customer service has gone...