Be careful ā they took a photo of my passport without proper explanation. I rented a bike here and they required a credit card as a deposit, which is fine. But they also took a photo of my passport and didnāt give a clear reason. When I returned the bike, I asked them to delete the photo, and they said they would ā but they didnāt show any proof and didnāt seem professional about it. This made me feel very uncomfortable and unsafe, especially as a traveler. I do not recommend leaving your passport information here unless they change their policy and handle customer privacy more...
Ā Ā Ā Read moreThis rating is mostly about the customer service.
The guy cld not have seemed more displeased to serve me despite my bubbly friendly demeanourā¦
The bike was ok & did the job but the black handle bar holders rubbed off black on my hands & the seat was rlly hurting my butt after the 3 hr ride to the start of malibu.
But it did the job.
All in all an ok exp.
But when i brought the bike back the dude still seemed rlly unhappy to even have to take the bike back.
A rlly unpleasant experience from a customer service angle.
Would...
Ā Ā Ā Read moreGreat service, rates, and equipment ! I Highly recommend picking up bikes here and riding to the Venice pier and then back up to the Santa Monica pier. Awesome, time and an awesome day ! My son and I keep going again and again ! They have skates and boards and other equipment too! Super nice family owned...
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