Went in there yesterday for 3 pajama cardinals a sea urchin and some kind of yelloy faced blue body pygmy (that supposedly stays the same size i purchased it at) I spent over a $100 worth in live stock. Not to mention its been my LFS for the last three years and the fact that almost every time I go I spend atleast $50 or more. Long story short I came back the next day (today) and told him how one of the pajama cardinals didn't even make it threw acclamation and one of the other ones didn't look like he was going to be alive much longer. He wasn't I even showed him a video . He ended up giving me two of the most stressed out picked on tatherd fined pj's out of the 3 . Btw the 3rd one is strong healthy and alive so it's absolutely not my water quality nore the way I drip aclamaded them . He told me all he can do is give me half off. Thanks for the awesome customer service he never even let me pick them out and was ruching me and my fiance out the door even though there was still another custo.er in the store still deciding on what to get and hagli g. Anyway this was my horrible experience and idk why I haven't written a review before to warn ppl that it's literally all about the money for him Noth the care and health of the animals he sells to the public and you can see that just by walking I. . Thank God I don't live rite down the street from his store anymore. That's the only reason I would keep going is convince. Nothing g els and yesterday was a...
Read moreI used to love this place. I spent over $200 here on fish, shrimp, snails, and plants. I came back again and again, excited like a kid. But over time, everything I bought here died — even though I followed all the care instructions. I was told it was because of a fish I brought from Petco.
So I trusted them completely and only bought from them after that — including a bichir I loved dearly. Every week I came for feeder fish, but they often brought infections. I cleaned and treated my tank multiple times, but eventually my bichir died too. I was heartbroken.
I went back to the store for help and brought the fish. The younger employee tried to comfort me — he’s always been kind and respectful. But the older man (possibly the owner, Yo) was cold, rude, and dismissive, like always. From day one, he treated me like I didn’t belong. This time he said “I don’t know,” refused to help, and then refused to sell me anything, telling me to go to Petco. He raised his voice and acted like I was the problem.
This shop has great fish, but terrible attitude from someone in charge. I won’t be back — and I’m truly heartbroken after everything I’ve put...
Read moreWalked in to browse their fish and purchased a Green Terror. Took the GT home and put it in my quarantine tank...the fish was eating that same night! Very healthy fish with no signs of stress. Two weeks later I purchased 3 Jurupari and put them in my quarantine tank. Same experience with my Green Terror. Very healthy fish. A month later I purchased the 4 remaining Jurupari, this time didn't quarantine them as they looked very healthy. A month has gone by and all the fish are thriving. The quality freshwater fish from this store is what will keep me coming back. Theres nothing worse than purchasing fish from a store and having to combat diseases, infections, or parasites.
The only reason I gave this place 4 stars instead of 5 is because the older man is a bit on the grouchy side. That said, I would much rather deal with grouchiness than sick...
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