Loyola Medicine Burr Ridge — Local services in Lyons Township

Would love to know if the medical services are good!

However, their administration services are quite terrible and not at all what I would expect from a Jesuit-run University Hospital. My internist, ophthamologist, and rheumatologist had all tried to assist me to get in to see someone from the Uveitis clinic (ophthamology) sometime while I am in the Chicago area from Naples, FL for a 2nd opinion since I've been unable to resolve condition for more than three months. I'm here from June 30th thru July 10th. The internist was finally able to get past the 888 telephone number (I'm currently on hold with them for 13:07 minutes, if I recall it usually takes them at least twenty minutes before you reach the general scheduling office) and I was kindly given an appointment on July 11th, when I would already be back in Florida. I took it and figured I could fix it when I got up here. Well, once you get past the main scheduling number, you come to find that ophthamology is staffed by a part timer who is only there Mon, Tues, & Fri. And she does NOT answer the phone: you go into the voicemail and she calls you back which was yet another obstacle as I am staying at other folks' homes without a cell phone. So when I reached her voicemail -- thankfully it was on a day when she was working -- I left the phone number and asked my sister, an RN who works from home, to speak with her when & if she got back to me. Well, she eventually did but the ophthamologists aren't there but maybe once a week and they can't shoehorn me in, nor is the MD with whom I have the appointment one of the Uveitis specialists. So, right now I am sitting on hold for 20:17 minutes so that I can ask them to connect me to Josie in Opthamology to give her one more try. Then, as I will not be here I need to cancel my appointment and call U of Chicago or Northwestern. I only tried this clinic because my ophthamologist is an alum & the office is convenient.

OK, I've now been on hold for 34 minutes. I no longer feel any obligation to do them the courtesy of canceling the appointment.

Loyola should be ASHAMED of themselves. Hire enough people to answer the telephones before you start touting how superior your patient care might be, perhaps?? Going to try to get in the BACK door to see someone. Wish me luck?? Maria Knotenloserin, pray for us... St. Joseph, perhaps you will need to use your staff to get...

Terrible patient service; my mother (58) was advised by her doctor at a Loyola clinic in Tinley Park, to take a repistory test here. From that point, it was all downhill... first, the receptionist at the TP Clinic had to schedule my mother's appointment for her; flat out told my mom that this place is booked months out and will simply not answer new patient phonecalls (reader, keep this in mind.) We got the appointment scheduled, it was to be at 11am on 10/4/2024 (this past Friday.) we make our half an hour drive to this clinic, check in, and things seem fine. my mother even completed her online pre-check in, so there wasn't even paperwork to fill out. again, felt like we were in the clear. we sat down at 10:45, in the Med Specialties department. At 11:40, my mother had to get up, go to the desk again, and ask the receptionist what was going on. we saw many patients come in, check in, and get called back immediately; although I observed this to be for the Sleep Study lab. the receptionist tells my mom there's still up to a 30 minute wait. what the hell... then, what I'm assuming to be an NP comes out to take my mom back and see if there's any way they can do the test. the door opens less than 2 minutes later, and my mother came back out because they had "no record of her appointment." AND THEN I hear a different receptionist tell a different patient that their pulmonologist is not even at work today. the ONLY way my mother would be able to get this test done is to call at a later date and reschedule. now, would someone like to tell me how that's even possible? How in the world can you call yourself a Healthcare facility or "hospital," but THIS is how you treat new patients? She's not even a new patient to the system, just the facility! absolute shame on the pulmonologist, the receptionists, and anyone in between who decided that keeping patients in the dark, and wasting their time,...

This hospital is honestly a joke. I moved here from New York, and during a full-body checkup there, my doctor found a large kidney stone and referred me to a urologist, possibly for surgery. When I moved to Illinois, I decided to try this hospital, and that’s where the nightmare started. I spent four or five months and got no results.

At my first visit, Jasmin didn’t order an ultrasound despite me telling her about the kidney stone. She said she would request my records from my New York doctor, but I never heard whether they got them. At my second visit, she ordered a CT scan, but my insurance denied it.

When I asked Jasmin about my concern, since the New York doctor said the kidney stone was large, she told me I could wait another six months for an ultrasound. But I was too worried, so I went to my primary care doctor here, and they did the ultrasound the same day. It wasn’t a kidney stone! It was an angiomyolipoma.

When I went back to Jasmin with this result, she then scheduled a CT scan to confirm what it was. I wasted six months and still didn’t know what the problem was. Shouldn’t they have done an ultrasound from the start? And to make things worse, the hospital’s pricing isn’t consistent. Same hospital, same CT scan, two months apart, and the price difference is huge. Even with insurance, this feels like they are just trying to exploit it.

When I called about this, the representative said that some prices vary by a year, and some scans were at other hospitals. But I told her, same hospital, same scan, only two months apart, how can the price be so different? She ended the call sarcastically, saying, ‘We don’t do price matching, you can take it or cancel it.’ So I’m leaving this review with one...