Mackinac Outfitter — Local services in Mackinac Island

We purchased a pair of sunglasses that were marked 175 and before we left the counter we saw that the receipt said they were 225. So we asked on the spot for them to honor the price or we wanted a refund. They wouldn’t honor the price marked and said we would see the refund in a couple days. We left the island later that day and headed out of the area for the next week. We noticed a week later that the charge was never refunded. We tried getting ahold of this business online and by phone. Neither worked... on our way back through we decided we would buy tickets to head back to the island to get some answers. The ladies at the front desk kept saying it was refunded so we called our bank and made the banker tell them it wasn’t. We finally got ahold of the “boss” for the time being. We told him the situation and he was the most unprofessional person possible. He said it was our fault for booking tickets back to the island for this and that he would not give cash back. He ranted about how none of their refunds went through for the past few weeks. He tried to make his business problems, a customers and that’s not how it works. The ladies at the front were very nice, but they just didn’t know what to do and that sucks. Sam was the guys name who was in charge. We did finally get the refund, but after the way Sam handled that, I would never recommend anyone to...

My family and I were having a wonderful time on the island. My 5 years olds show broke and rode my bike away from her to Mackinac Outfitters in to purchase some shoes for her so we could finish a great day. I rode back, she tried them on and they didn’t fit. I went back to exchange them and they wouldn’t let me! “All sales are final”. Ummm… cool. Now my child doesn’t have shoes and I’m out $60… real cool. Any one want a pair of size 9...

They have a no refunds or exchanges policy because they sell faulty products. I bought a hammock from here and it wouldn't hang up straight because the knots aren't tied properly. I went back to ask for an exchange and she told me that they didn't know it was broken and told me to ask the "guys at the pier" to re-tie it for me. Not to mention they have been rude every time I go in there. They have high quality brands and low...