Hipnautical — Local services in Madeira Beach

Edit: In response, we enjoy the brand and that is what brought us to your store. In love for your customers you should give a disclaimer of possible defect of the product. Also, let the customer know these same shorts are on clearance for a third of what you priced at. Of course they were worn, how else would we know the defect. It was up to your team to make this right and that did not happen. Even chubbies brand would frown upon your service. This is simply bad business. At this point my objective is to let other families know not to spend their hard earned money in your stores. We love johns pass, love chubbies brand. Yet, we are dissatisfied in your customer service. Sending positive energy to other families. Thank you! Awful customer service. Purchased a pair of chubbies at full price, only to find out they are see through in the pool. When attempted to exchange the sales associate said to pick another pair, we then spent time looking for a different pair that would not have same problem. Brought them to the counter only to meet the manager Luis that would not allow the exchange. Even more ridiculous was we went on chubbies website to see they were on clearance at 35 dollars. The manager would not exchange or match the difference in the store mark up. Would not do anything for us! Left with overpriced shorts that are useless in the pool. Will never make a purchase at this store again. Don’t waste your...

What a spot. Hipnautical curates an incredible collection of clothing brands with top notch designs. Best vibe and store flow in the area. Their staff is super friendly, and when they didn't have my size in stock, the manager (Luis) went above and beyond with unreal service level. Communication was on point and delivered on his promise by shipping it out as soon as the item came in stock. Fantastic experience.

5 big phat solid stars for this...

Edit in response to store: I can’t go back, I don’t live there. I’m sure this applies to 90% of the store customers. Not sure how this is a solution.

I purchased a $40 hoodie from this store a few days ago. I just got home and washed it in cold water for the first time. The writing is coming off the hoodie and I haven’t even worn it! They also had the pushiest salespeople I have ever encountered in a souvenir shop. I regret coming...