Splitrock Pools — Local services in Marlinton

I recently visited the spa at a ski resort, and it was one of the most disappointing experiences I’ve ever had. Almost nothing met expectations. • Facilities: The dry sauna was out of order, only one of the two hot tubs was operational, and the indoor pool was freezing cold. The entire facility looked old, dirty, and poorly maintained. It’s clear that the place is in desperate need of renovation. • Service: The service was the most unpleasant part of the visit. The staff was rude and completely unprofessional. When we asked for a dry towel, we were flatly refused. There were no hair dryers available either.

The worst experience occurred when we politely asked to make the dry sauna a little warmer. Instead of a reasonable discussion, one staff member began shouting and behaving aggressively, eventually asking us to leave the spa entirely. Such behavior is absolutely unacceptable.

I would not recommend this place to anyone. On top of that, I believe this facility needs a thorough health inspection and a full renovation. A video of the incident and the name of the rude staff member (Mekey)...

Visited on Sunday night, after a day on the slops. Horrible place! Locker room is tiny, with small rusted lockers. It snowed, so we asked for two towels each, as they get wet outside, and heard the lecture that it is not allowed. Hot pool is not hot at all, jacuzzi smelled like some chemical, and dry sauna was only around room temperature. We added a little water, as you suppose to do to warm it up at least a little, but heard aka manager Mekey screaming at us to stop. Now, everyone understands that you visit it at your own risk, but Mekey was beyond rude! We decided to leave only to find out that there is no soap or hairdryers in the locker rooms! This place deserves 0 stars, really. We asked for a refund, but Mekey was rude and refused to process it. It is only $15, but I was much happier to take a simple shower in our clean hotel...

We called ahead to make sure it wasn’t busy since I have a broken arm(which I have metal in). We are about about a 7 minuet walk from our hotel but it was 28 degrees F. So that my the walk more miserable. So when we called they said it was NOT BUSY. We got there it was SO crowded you could barely even walk around. The outdoor pool was closed for “visiblety issues”. Which made NO since at all because the pool was 3 ft deep. And we had 4 responsible adults it was barely foggy so you could see clearly. The hot tubs were so crowded and there was little 3 year olds in the hot tub. Which that was cranked up hot so is not good for their health. We had walk all the way back in the freezing cold with metal in my arm! A terrible experience and we didn’t even...