The Junction Ale House — Restaurant in Marlinton

I would rather go face first down the mountain than go to this restaurant again. After going through the slush filled threshold of Junction, we waited at the bar with our party for (conservatively) an hour prior before getting a table. The bar staff there was ok but was obviously forced to serve a whole room and take to go orders from the bar and seemed over all swamped. They were not fast but at least they got us cold beer.

So we got notified of our table and this is where things went off the slopes. We were sat down at the long gazebo table in the middle. It was wet and still gross from people prior. The seats were wet, yuck. We had to ask for napkins to wipe it up ourselves after waiting for help with that for 10 mins. We received no help and went to the bar, got napkins, and did it ourselves.

Other tables were also being neglected at this time and rowdy children and parents were loosing patience.

Drinks! Plastic water cups were served and the waitress left before we could talk. She missed two of our party's drink orders and water, and eventually came back and said the wine we wanted was out.- Fast forward - after deciding on another bottle our wine was aggressively plopped on our table cork and neck untouched and we had no wine key to open it ourselves even after trying to wave down anyone in sight.

App orders were placed and came out - eventually. They were ok. There was one flavor of wings that everyone didn't like, the parmesan garlic. Oh utensils!- they just gave us a pile of forks and knives and napkins to pass out. Great.

When entrée time came, its was a different year. Our members who had specifically stated their dietary restrictions got a meat burger, and then the remake of their burg didn't have mushrooms. The vegans were not happy. The girlfriend next to me had a cold grilled cheese and a cold soup- try eating that. One of our table got a kids burger, they did not order a kids burger but rather and regular cheesy one. The waitress then explained that when they ordered that was what is known as a regular burger. This was not a miscommunication but a half excuse by the frazzled waitress.

Look, if it is busy and crazy and understaffed- I get it. But what struck me wrong was the lack of service, any apology of things that were oops, or any manager to help.

Surrender all hope ye who enter Junction for anything other...

The worst part was not only that even my children did not eat their food, chicken fingers that they were cooked several times and the inside were like plastic. Also the only my thing that my husband told the waiter was “nothing on the burguer, I DO NOT LIKE VEGGIES” The burger came with lettuce, tomates, pickle. My chicken was absolutely disgusting. But the WORST part was about my drink. I asked the waiter... Do you have Hendricks? He said, yes Mom.. ok so I want a Hendricks Gintonic. He came and said, sorry Mom we do not have Hendricks left. I said ok so I donor want anything thank you. He left a cane back from the bar saying that they had already made the drink with another gin Tanqueray. I said to him I do not want it thank you. He said, are you sure? I said, yes I am sure. He left and came back in less than 10 SECONDS saying that just happy to find a bottle of Hendricks and left the Gintonic in front of me. I stared at it and it looked like a glass of water or like pouring clear alcohol not even one bubble of gass (sodas are carbonate drinks) not a piece of lemon, nothing. They really need training on cocktails. Anyway, I tried it and I said, this is not Hendricks, He said Yes it is. What am I supposed to do? Start arguing in front of my kids??? They though I was an idiot and that I was not going to taste the difference but they were wrong, where I come from Gintonic is part of our culture and it’s a serious thing. That gintonic was the worst ever made and not with the gin I ordered!!!’ They LIED!!!!!!! FYI Hendricks gin is made of cucumbers and tastes totally different from other brands. You got the 8$ from the drink but also a very disappointed customer that never ever is coming back to...

This place might be the most ineffective restaurant I’ve been to in my life. We ordered a very basic meal, one entree each for 4 people and one appetizer to share, and sat for 1.5 hours before the entrees came out. People around us all sat with no food, to the point where several hungry people left their table, went to Starbucks, came back with drinks and snacks, and still had not received their food. The waitress informed us that at some point during this time the kitchen staff had in fact stopped cooking food in order to clean the grill, despite it being 2 pm with the restaurant full of people. An hour into our wait she told us “entrees are coming out again,” and yet no food arrived for us nor for any of our fellow starving neighbors. Time ticked on, and the hour of the lift closing approached, yet still we waited to eat. I cannot exaggerate how frustrating it is to sit down and wait for 1.5 hours for a bowl of soup, which is what I ordered. I wish it were possible to only tip and not pay for the food as I have the utmost sympathy for the waitstaff having to placate hungry skiers when the kitchen is literally not putting out the food they ordered. All around an incredibly bizarre experience and I recommend that nobody try to eat at Junction Ale House if you want to have any food to eat. (ironically, once the food actually came, my husband’s grilled chicken was so overcooked that he could barely chew it - maybe that hour and a half was spent cooking the food until it was leather…at least the waitress agreed to take it off the bill as he literally...