Geek Squad — Local services in McKinney

We just had a terrible experience with a technician, Tannan, from Geek Squad. He came to fix the sound system on a TV we bought from Best Buy two weeks ago. After working on it for almost an hour, he got it working, but said the problem was intermittent. He made multiple changes and it did start working, but in doing so the speaker level settings became reset. When we told him they were reset, he didn’t believe us and became very argumentative saying we were wrong, because he didn’t reset them. All we know is that they became reset as he was working on it. He also acted very inpatient with us just because we wanted to understand how to use our system. He was a terrible young man to work with, and Geek Squad needs to train their technicians to listen to their customers and be more respectable. If they do train them to be respectful to their customers, this young man must have been absent...

Dylan and Bryan were polite and worked hard to service the people coming through. If not for them it would be a 1 star review. Hassain was not helpful, their total tech membership does not cover all they claim it does -labor for hardware install-. Their info center will send a text that the work is complete but when you pick it up it is not complete because you didn't recieve the phone call that it would need other work. I just need my tech fixed I do not have time to wait an hour and a half because they said it was complete instead of saying we need authorization...

I used the geek squad to install a tv on my back patio. I sent pictures and went over all details. They were aware of the location of outlets and where tv was going to go. They came out and hung tv but refused to plug it into outlet as discussed. Then they offered to put in an outlet for an additional cost and then cancelled it due to location of outlet that they were aware of. I paid for a service that was incomplete and no compensation was provided. I recommend using...