Starbucks — Restaurant in McKinney

Starbucks has long been a household name when it comes to coffee, but my recent experience at one of their locations truly set a new standard for excellence. I walked into the cozy, welcoming environment, greeted by the familiar aroma of freshly brewed coffee, but what made this visit extraordinary was not just the quality of the coffee—it was the exceptional customer service provided by Kaitlin.

From the moment I stepped up to the counter, Kaitlin was there with a warm smile and a genuine enthusiasm that instantly made me feel valued as a customer. It’s rare these days to find someone who not only knows their job inside out but also makes an effort to connect with each customer on a personal level. Kaitlin was that person. She took the time to ask about my day, recommended a few drinks based on my preferences, and even offered insightful suggestions to enhance my usual order. Her knowledge of the menu was impeccable, and her passion for coffee was evident in the way she described each option.

As someone who frequents Starbucks, I’ve had my fair share of good and bad experiences, but Kaitlin’s service was unparalleled. She went above and beyond to ensure that my drink was made perfectly to my liking. When I asked for a slightly adjusted version of my usual order, she didn’t hesitate to accommodate my request and made sure it was exactly what I wanted. It’s this attention to detail and willingness to go the extra mile that truly set her apart.

Moreover, Kaitlin's ability to multitask while maintaining a high level of service was impressive. Even during a busy rush, she handled multiple orders with efficiency and grace, all while keeping a calm and friendly demeanor. Her positive energy was infectious, and it was clear that she took pride in her work and in making sure every customer had a great experience.

The ambiance of the store was also worth noting. It was clean, well-organized, and had that signature Starbucks charm that makes it the perfect spot to relax or catch up on work. The seating area was comfortable, with plenty of natural light streaming in, creating a warm and inviting atmosphere. It’s the kind of place where you can sit for hours, sipping on a delicious latte while reading a book or chatting with friends.

But what truly made this visit stand out was Kaitlin. Her dedication to providing top-notch customer service is something that every establishment should strive for. It’s employees like her who make Starbucks more than just a coffee shop—they make it a community. I left the store not only with a fantastic cup of coffee but also with a positive experience that I’ll remember for a long time.

In a world where customer service often feels rushed and impersonal, Kaitlin’s approach was a refreshing reminder of the impact that great service can have on a customer’s day. I can’t recommend this Starbucks location enough, and I’ll definitely be returning, not just for the coffee but for the outstanding service that Kaitlin provided. She is a true asset to the Starbucks team and embodies the very best of what the...

I've lived in McKinney my entire life, and I've come to this Starbucks off and on for the last 12-13 years and I've always had a good experience...until today on 4/13/24. A Shift Supervisor by the name of 'Janice' - could've sworn her name tag said 'Darlana/Darlene' possibly was so incredibly hostile, unapproachable, and rude. It's like she took one look at me and targeted me for whatever reason. She was making drinks, not making eye contact, and each time she brought out mine, my sister's or my mom's orders--she was avoiding me completely. My mom and sister were waiting in the car with my nephew so I was picking up all of our orders. The Shift Supervisor didn't acknowledge me, cool maybe she's super focused on making other drinks. I said "thank you" in a bubbly and cheery voice with a smile. She doesn't say a thing, and again, doesn't acknowledge me whatsoever. I also ordered a pup-cup that blew over outside when I was carrying the drink holder out to my sister's car. So I go back inside and kindly ask for another pup cup from a different Shift Supervisor that was on duty at the time. I can't remember his name off of the top of my head. The Shift Supervisor with the tacky attitude looks at me, pulls a plastic cup out, slams it on the counter top, fills it with whipped cream, hands it to the other Shift Supervisor to hand to me, and then literally THROWS the metal whipped cream canister in the sink, and just glares at me. I was so appalled at her behavior and taken back. I finally asked her in a calm tone and concerned manner if she was okay. She said "Yeah...we always toss canisters in the sink this way." .....Yeah, OKAY. I walk out of the restaurant so angry I'm on the verge of tears. Tell my mom and sister about the interaction and finally talk myself into saying something before we left the parking lot. I go back inside and the super nice Shift Supervisor is in the corner pulling out a bakery item. I politely say "Hey there, I just wanted to ask what her name was." He hears me out. I ask for the DM's name and also grab the Store Manager's name. I've people led and managed in retail for 10+ years and just couldn't believe the service that was given to me. I would've never tolerated this sort of behavior from one of my team members. This would be an immediate documented discussion or written warning depending on if this has happened in the past or not. Definitely not someone I would hire or want on my team. Absolutely disrespectful and unappreciated.

I genuinely hope whatever it is that set her off whether she's sick of working for Starbucks, has family issues, grieving something or someone--that she gets the time to grieve and/or heal. I know that Starbucks has amazing benefits and resources for their team members. Please provide...

Bad day? Or bad location? Like lots of other Starbucks, it’s not a comfortable place to hangout - cold and loud. Odd, because apparently corporate wants us to stick around longer. You’d think they’d get a clue. The barista that served me seemed like he really had the Starbucks personality nailed, and was friendly enough, but a bit over talkative on the chitchat so it ended up being a little weird. But the coffee? Wow. He said he needed to make a fresh batch of Pike and that would be about 5 minutes. Then, maybe 3 or 4 minutes later, he brings me the coffee and says something about if the oat milk isn’t right he can make another one. I said no I’m sure it’s fine because I don’t want to be a snob about the exact amount of oat milk in my coffee. I asked for “extra” which he seemed to understand, and whatever it ended up being would be fine I don’t care. Just give me the coffee already.

But as I’m walking to the car, I notice a cold sensation on the cup. Like if it were iced water or something. So I get in the car, open it, and the color is just right for having a normal amount of cream or oat milk or whatever. You can tell by the color. Or at least I can, and I don’t even make coffee for a job.

But the temperature was cold. Not room temp, not warm, not hot and definitely not the extra hot that he promised. Cold. Like it came out of the fridge cold. Ok, ok. I’m complaining about my coffee temp. Boo boo. That’s not my problem.

My problem is that this guy got hired to work in a coffee shop that sells cold drinks AND hot drinks, and he takes people’s money, then makes those drinks and still after all that, doesn’t know what a hot drink feels like when he’s holding it.

Cold drinks feel cold, and hot drinks feel hot. So I was promised fresh coffee that’s “extra hot”, I paid for the drink (with points, but still paid), I didn’t get to enjoy the drink, but he’s still going to collect a paycheck. He doesn’t know the difference between hot and cold, but he works at a coffee shop. Yeah.

I could have gone back in to get another one. But I rather that he and his manager and the district manager and someone from corporate all see this review and think - “How can we make sure that this never happens again?”

Cause if I just get another coffee, the lack of attention to detail gets swept under the rug. But this man needs more training. Please teach him what a cold drinks FEELS like in a cup, and what a hot drink FEELS like in a cup.

So it’s back to McDonalds for bad coffee that’s actually hot. I can add some instant Bustelo to it and it’s not terrible.

I’ve marked this location on my Google maps with a big red X for “Do not...