Mr Chow — Restaurant in Miami Beach

Hi,

Rarely have we been so abused and with such terrible service as the Waiter that attended us , yesterday 01/01/13 at 10: 00 pm at the table 62/1 on Mr Chow in miami beach.

We were Mr. chow new york regulars and occasional Mr. Chow London, i say "we were" because , given what happened today we will not return any more to any Mr. Chow unless we see some action taken in this matter!

We had reservations for 9: 30 pm under the name of our friends Mr Koe (table for 4) with he's wife thats 6 months pregnant

After waiting 30 minutes we sat at table 62/1 and we were attended by a waiter named Josh who sat us and told us that he we'll attend us shortly, but only that we need to immediately say if we are going to ask the lacked duck because it runs out, so we ask for it!

35 minutes later where nobody attended us, we claims to the waiter what's happening, that we do not get attend?, and the Waiter VERY rude answers us that he is full and NO he cannot serve us now, that we have to wait, which we replied: but you can or want to attend us or tell us to go somewhere else, to which responded in a way even more RUDE , that if we want to go we can go, thats your decision!!!!! , answer that impressed and strongly affected us, and much more in this type of restaurant.

My wife in a conciliatora way asked that please attends us, which he approached the table in a challenging way to say rude way to my wife that we already had ordered duck and the rest wait and then ask it, action that I do not accept and immediately strongly stop since nobody can disrespect any woman and much less can I allow to be my wife.

5 minutes later he came to tell us that theres NO longer Lacked duck , and if we want it has to be crispy, which (after 40 minutes) we had to say Yes.

Calling the Manager , we explain the situation, asking for the change of waiter, he inform us that it was not possible for the restaurant full and he was the only waiter taking care of the whole outside area, and he wil speak with the waiter to solve the situation.

The Waiter came and told us to take the order since Ms. K was pregnant (apparently that was the reason, not that its hes job!!) and took the order, finishing dinner at noon 12: 07 am.

When he broad us the account the waiter Josh cheated since given the trouble we didn't wanted to give any tip, to which we write expressly in the check and in the Credit Card Voucher, the rude and incorrect Waiter Josh charge 18% tip.

Given the time, discomfort and it tired of Ms. K on her pregnancy we couldnt speak again with the Manager.

We want that you were informed of what happend , so to take the appropriate corrective measures, since otherwise you will lost all faithful customers as it happend with us.

Waiting for a prompt response an much important a prompt...

First, we waited 20 mins past our reservation time for our table. Whatever, it’s fine. Then we get to the table and don’t see our server for years. Once we finally holler at him to come after like 4 attempts, we order drinks (like water and cokes) and they take forever to get to the table. It’s like, I’m thirsty and paying a lot of money so just do your job... Next, we order and of the appetizers, only one was good. The chicken satay was this red chicken in a peanut mousse that was atrocious. They brought us these pancake things that must have been leftovers from a while back because they were stale and gross. The Mr. Chow noodles tasted and looked like something I would receive in a high school cafeteria. The last appetizer, the walnut shrimp, was pretty good (the best part was the walnuts). Next, our main course arrives (after an hour, of course). We ordered the duck and filet. The filet was disgusting, literally inedible. It was so bizarre because it was cold and overcooked, an interesting juxtaposition. The duck did not look like a duck. It looked like someone made a duck and then dropped a bowling ball on it, pooped on it and mixed it all in together. It was also dry. They also messed up our side order of rice. And now that I think of it, we ordered another side they never brought to us (but charged us anyway). We complained to the manager, who was very nice and helpful, and he graciously offered us 50% off our meal. I don’t think this was enough; I was genuinely shocked at how awful the food was.

If you think it can’t get much worse, it does. We split the (now $200) check 5 ways, and our waiter charges us each $120. At this point we are livid. We call the manager over and tell him that not only is the food trash, the service is trash, and we just want to leave. Mr. Chow ruined our night and we want to bounce. So after a 30 minute ordeal, the manager offers us another $50 off the check. He should’ve just voided the transaction and let us leave at that point because we were all hungry and miserable and it was midnight. I speak honestly, this restaurant might be the worst in Miami. It’s the scene, see and be seen. If you want good Chinese food go to KYU, tropical Chinese, palmar or hutong. If Mr Chow came back to life and went to his Miami restaurant, he would die...

This was one the worst restaurant experiences in my life.

The was three of us dining.

When we first arrived I could tell just by which seat they removed out of the four that they were not high level staff. Guests should always sit in the best seats so the flowers should always be moved in front of the worst seat.

Our third guest had not arrived yet so the two of us just ordered water and a coke. We went outside for a minute as our guest wasn't there. We told a staff member as well as the hostess that we were going outside.

Our third guest arrived while we were outside. We returned inside to see our table being cleared as if we had walked out. Pretty embarassing for us and such amateur hour for the staff. When mains are$50 and up I expect top level service.

Our waiter took our drink order and food order and processed our payment. That was it. Sense of confusion/entitlement with the front of house staff.

No quality check on appetizers or main courses. Extra disappointing as we sent back the Crab Leg appetizer. It was too savory and had nothing to balance it. No sauce, no acidity and our efoils party didn't enjoy it. It was taken back to the kitchen with one bite out of it. Still in our bill.. nobody even mentioned it.

Our mains were of good flavour and quality. The portion sizes were embarrassing for the prices. Food costs running in the%10-%20 range. The Lamb main course was approximately 2 oz. of meat for$50.

I live in Vancouver BC and meals like this remind me to be grateful for Vancouver. Such an underrated restaurant city. Our casual restaurants service would crush Mr. Chows

Years ago, I cooked at the James Beard House in New York. I feel like I...