Ben & Giules Concept Store — Local services in Miami

Worst experience ever. No one ever mentioned to me that the sales were final when I bought a dress. Based on the sales person it was my responsibility to read a sign that was behind her when I was shopping. They have “exchange policy” if you bought something during the last 7 days and again never heard about that while paying/buying. If the shops policy is so different from all other places shouldn’t it be more transparent about it? No wonder the shop is always empty. Will never go back and won’t...

This store has horrible customer service and shady business practices. They don’t mention when you’re checking out that you need a receipt for all returns, they only ask if you’d like the receipt, and don’t make any mention of the return policy if you say no thanks. The rep working in the store seemed clueless to the policies. It’s funny because she remembered selling the item to me, but refused to process the return. I plan to...

Such beautiful jewelry but so upset with my purchase, lady in store told me the ring was waterproof and will never tarnish and it is. Called for support and she told me she can't help me because there isn't another one in store and "it will just tarnish again". Which means they lie to you in store. Don't recommend - the ring was...