Express Nails And Spa — Local services in Minneapolis

I use to go here all of the time because it was the closest nail salon to me, and I remembered that I stopped going because the acrylic nails never felt like they were properly adhered to my nails, and I was constantly worried about them popping off. That was a couple years ago, I found a nail salon an hour from me that is cheaper, and does a much better job! 9 days ago I made the terrible decision to step back into this salon because I told my younger cousin that was visiting me that we would get our nails done. It was just more convenient to go here and I forgot why I stopped. We were misled on where to choose our colors from for a regular not gel set, but that is a different story. We sat down with this guy and I was letting her go first because she was my guest. He immediately started just naming off a list of things that would cost extra. Which is good to know, but I’ve never had a nail salon charge me extra for wanting my nails shaped differently. Not only was it extra, but on every nail station there is a printed off images of nail shapes and for example, a stiletto shape had a +5 next to it, but when the guy was listing off things to my cousin, he took out his case of drill heads with the same picture, but it said +15 instead. An extra $15 dollars for a different nail shape is just ridiculous, and it was clear that he was just scamming people by making up his own price. Both my cousin and I ended up with oddly misshapen nails, it was like they didn’t want to take the time to choose the correct size nail tip, so they forced ones that are too small to fit. I also have a lot of weird lumps on mine. I was just going to ignore it but then today one of my nails popped off. It didn’t break, the whole thing popped off in one piece 9 days after getting them put on. I had been trying to save money for her visit, so it was nice to finally treat myself also by getting my nails done, and one already broke. I’m so disappointed, and I refuse to return...

The first time I came to Express Nails was in 2021 and have been going regularly since to get acrylic set/fills and gel pedicures. I’ve probably had my nails done by every nail tech there, and I truly enjoy each of them. A couple things I’ve learned over the years: If you’re looking to have any designs done, I’d schedule an appointment with Dalen — I think Dakea is also great to book for nail designs, but give them a call, inquire, and schedule an appointment. If you schedule an appointment, I’d still expect to have a little bit of a wait. If you’re a walk-in, also expect to wait a bit unless they’re not busy. If I come for a walk-in, I try to get there M, Tues, or Wed. If you’re on a time crunch, let them know and they’ll do everything they can to get you in and out (I once had Rithy give me a pedicure and Dakea give me a fill at the same time because I had a flight to catch and didn’t make an appointment lol). I’m a mom of one, soon-to-be two boys, and visiting Express Nails is my favorite scheduled me-time out of the house. I consider everyone there friends of mine and when I brought my son in for the first time to meet everyone after his pediatric appointment right next door, Rithy carried him around and entertained him while I picked out my nail color and waited for my husband to come and take our child home. I truly thank my postpartum STARS for Lida, Rithy, Dalen, Dakea and all the other nail techs there. I can’t wait for the day when my kids can sit still long enough to come with me. Don’t let the other reviews dissuade you, I...

Sad to report that they are now a 1 out of 5, when I was going here for the last 3.5 years and had pretty fine/average experiences until recently. Just a warning, if you get the "basic pedicure" on their menu, which is 41$, it says it includes a massage and lotion - but you will not get any type of massage or lotion, and expect it to only take about 10-12 minutes total. If you ask for a massage/lotion which you did not get, they will argue with you, embarrass you and then their response was "lets look at the cameras, I gave you a massage" and then when asked to review this footage, they can not even actually do it, and still made me pay full price. My husband was next to me, and I got no lotion, no massage, and the person doing my toes painted them, said nothing and left me as another customer of his walked in the door, there was no conclusion. I tried to address that I did not get any lotion or massage, and they argued with me, stating they can prove it on the video cameras, when I called this bluff, then they could not show any footage at all....still paid full price and was embarrassed along the way. Horrible customer service. They lost me (a long standing 3.5 year customer) and multiple other customers of my friends and husband today because of this grotesque and argumentative reaction they had in response to me addressing their inadequate service. I have never been...