DESUAR Monterey Spa — Local services in Monterey

Had the worst massage of my life here. I am 28 years old and have been a dancer my whole life and have had many deep tissue massages, but I have never had someone repeatedly massage my bones and ignore my muscles completely. I wanted to call it off and ask her to stop, but my husband was next to me getting a massage too and I didn't want to ruin his experience in case it was better than mine. I can't remember the gals name, but she was a younger, white woman. She was nice and friendly, but I have a hard time believing she is a licensed massage therapist. I tried to let her do her thing, but eventually I felt like I might get injured by the way she was pulling on my ligaments and pressing into my bones. I kept waiting for her to move to the muscular area one would expect, but it rarely happened. For example, while she was working on my lower legs, she repeatedly massaged the ball of my ankle to the point where it hurt, and she never dug into my calf muscle or the arch of my foot at all. I told her twice to focus more on the muscles, but she did not, and instead just lightly went over my bones again. She also pressed really hard into my tail bone and it was sensitive to touch afterwards. I also noticed that she would do something on one side of my body, but then do something completely different on the other side. I genuinely felt like I needed a massage for my massage because I left in more pain and not at all relaxed. I wanted to say something to the receptionist about it, but the massage gal was standing there while we were checking out and I felt bad telling her how awful it was to her face, so I called back later. I was told by the receptionist that they would look into it and call me back, but I have not heard from anyone. I tried to make this right with them first before taking my reviews to...

I wish I could leave zero reviews for this place. The website post that you will be treated like royalty. I was treated far from that after asking to speak to a supervisor. The girl told me she's in charge, the same girl, who I heard talking about me to the other receptionist, I confronted her about it and told her that sound travels and it was quite loud during my Bodywork session but hearing them explicitly talking about me and laughing was the final straw. My husband had treated me to 100 minute massage which was far from spa worthy. Being a massage therapist myself I know quality from someone who is tired and not wanting to be there. I understand that but when spending almost $350 I'll feel like my therapist should want to be there especially considering that a 20% tip was automatically added to the service.

Upon asking the so-called girl in charge for the supervisors contact info she wrote down a fake email and phone number and after waiting almost a week for a contact from the spa I have received nothing. I'm honestly shocked at this behavior on top of everything this was far from a top-notch spa they boast to use the highest quality products. That is clearly not the case as they use herbal essences for shampoo in the shower, and the towels at the hotel were far nicer than the ratty towels that were placed out in the women's locker room. This was a horrible experience and I really don't wish that anyone waste their money here. I've been to the LA location and it was...

I had a really bizarre experience here with one of the massage therapists. Apparently, she has her own masking policy. This was not mentioned at time of booking. This was not mentioned at time of check in. This was mentioned only once I was disrobed and on the table face down. It was very off-putting. I was booked for a $192 deep tissue massage. It was very chaotic, and she used her fingertips and thumbs primarily I told her she could warm up the tissues first and then definitely go deeper. She never used any deep tissue massage techniques on me. She spent a lot of time grabbing at my back fat? Made me feel very uncomfortable. It seemed she just could not have the skills to give a deep tissue massage. When the massage was done she left the room, left the curtain wide open (they have curtains and not doors). To credit the spa, when I called and voiced my complaints, they did do everything they could to make it right. They rebooked my appointment with Alma. Alma was great. She was definitely trained and skilled in deep tissue massage. She had a good intuition about where I needed more pressure and attention. I left the spa very relaxed, and slept for hours after my treatment. Thank you, Alma! If you go here,...