KAY Jewelers — Local services in Mooresville

I have NEVER EVER EVER EVER had such a high pressure terrible sales experience as I had yesterday at the Kay Jeweler store at 598 A River Highway, Suite 6.1, Mooresville, NC 28117 (close to Target). If it hadn't been for the fact that we had been searching for a while and found the perfect wedding band at that store we would have walked out. We almost walked out anyway. Between Saturday when we found the ring there and Sunday when we went back to make the purchase it was pushed on us a minimum of 15 times to purchase the insurance along with the ring. This is not an exaggeration, and following the final reply of "no" just before check out, the lady went and talked to the manager (what I presume was the manager) and he tried a different angle of pushing it on us again.. a very long drawn out angle. I just wanted to pay and leave long before he stepped in. My blood was boiling at this point. I think I was pretty clear that I didn't want the insurance and explained why I did not want it within the first 2 times of being asked. She was like a broken record though. We were also asked at least 6 or more times about opening a Kay credit card between the 2 visits. This is a terrible, crooked way of doing business and I will NEVER be shopping at Kay again. This is no joke, I couldn't believe how they wouldn't take no for an answer. I told them that they need to stop. I told them that I get they have to ask but 15 times? They just blamed it on customers saying "well, you know how some customers will just say they didn't get asked." No accountability, no apology, just awkward, uncomfortable, and very very aggravating. I am going to be sure to tell as many people as I can about my experience. The sales associate's name is Teresa and I didn't catch the...

I had a frustrating experience at Kay Jewelers due to being misinformed twice. I visited the store three days before Christmas to purchase a ring for my husband and made it clear to the sales representative that I needed something physical to give him as a gift. After selecting a ring, she rang me up before explaining that I would need to order the correct size. It wasn’t until after I had already paid that she told me I wouldn’t be able to take the ring home that day. I reminded her again that I needed the ring in hand for Christmas, but because the transaction was already complete, her only solution was to suggest that I take a picture of the ring to show my husband—an unacceptable option for a gift. What she failed to mention was that the insurance I purchased would have allowed me to take home the size 10 and exchange it for the correct size after the holiday, saving me unnecessary stress.

Additionally, I asked about replacing my daughter's lost earring. I explained that we had purchased insurance, but the representative told me I would have to buy a brand-new pair. Later, I found out that I could have turned in the remaining earring for credit and only paid the difference for a replacement. The representative didn’t even bother looking at my account like the other Kay’s diligently did.

The lack of proper information in both instances caused unnecessary frustration and expense. You cannot count on this store to ensure your gift-giving experience goes smoothly. Transparency and accurate guidance are essential, especially for significant purchases like jewelry. It’s evident this store needs to properly train their...

Absolutely horrible experience with Kay jewelers in Mooresville. I purchased a necklace for my wife on Wednesday as a special Christmas gift. At the time I expressed my concern to my salesperson that the chain was not long enough. She said not to worry that I can exchange it for $25 for a longer chain if need be. As expected the 18” chain was not quite long enough. So I returned to the store on Sunday and was told they would in fact give me a $25 credit towards the purchase of a 2” longer chain which they would sell me for $329. I told them that is NOT what I was told and asked for a manager. Manager gave me same reply. Told her that was unacceptable and I have been a long time and loyal customer that expects better service than this. The other associate said something about the quality being lower on the one I bought which I was told was good quality white gold. The one I bought must be junk if they only offer me $25 and want to give me 2” more for an additional $300. Told them forget it and give me my money back meaning I now have to go get a new Christmas present for my wife from a reputable jeweler. Even confronted the actual sales lady and she said I must have misunderstood. Ridiculous. Told her she was lying then and is lying now. AWFUL PEOPLE. NEVER GO HERE OR AT LEAST GET...