Daniel's Jewelers — Local services in Moreno Valley

Daniel's jewelers sales garbage. Late last year, while visiting California from NY, my fiance and I went to Daniel's jewelers to purchase a wedding set. Not 15 days after purchasing this set, while still in California, two stones fell out of my wife's band. She was distraught. We took the Rings back for repair. The rings were repaired and returned. Approximately one and a half months after the initial repair, and returning to New York, another stone fell out. We contacted the manager, Angela, at the Moreno Valley location from New York and explain to her that we were completely dissatisfied with our purchase, our wedding had to be postponed because of the defective ring, and we would like a refund. The manager at the Moreno Valley location was very unprofessional, and said defiantly ," ...you knew that there was no refund policy when you purchased the Rings..," then we countered that "... Yet you fail to inform us , along with a no refund policy, of the faulty nature of Daniel's products..." , she then sarcastically challenged us " call corporate ". As a soon to be husband I did one better. I flew from JFK airport to LAX and I proceeded straight to Daniel's Corporate Office personally in Culver City California, spoke to the senior vice president at this location and explain to him that the quality of merchandise and especially the quality of service was completely unacceptable. The gentleman was a man of integrity and empathized with us and personally assured us that we could have new rings replacing the old and have them inspected by his personal jeweler. And that Ms. Angela at the Moreno Valley location would be dealt with. He was a man of his word and the manager, Angela, at the Moreno Valley location was a far more respectable after this meeting. Here comes today, 3 months later, another stone has fallen out. We are completely done with Daniel's jewelers and every item that they sell. beware of the disclaimer that "if any stone should fall out your ring then it would repaired with no expense" with accompanying insurance. This disclaimer is given because of the consistent problem of poor quality stone settings and stones subsequently falling out of Daniels rings. Be very wary of Daniel's jewelers products. I would suggest from personal experience to go elsewhere....

They screw people over i go into the store and i understand i have an 8 day grace period so i ask the employee i know i may be late will i recieve any late fees or anything this has occured 3 times now qnd each time i get this answer and i quote "no your fine you paid in time" but they dont tell you it takes a couple of days to process the payment for themselves even tho the money is taking out of your account immediately and u are giving a receipt with your new balance not knowing that they got your ass with hidden late fees unprofessional and grimy DO NOT DO BUSINESS WITH THIS PLACE I only went here to restart building my credit and it hasnt helped me out in any way what so ever on my credit complete rip offs and fake over priced merchandise dont be...

My sister and I visited the store to purchase matching crosses. When we walked in, we were neither greeted nor offered assistance. While one associate was helping another customer, which we completely understand another staff member was present but completely ignored us. We spent several minutes browsing, still without any acknowledgment. After about five minutes, the first associate finished assisting the other customer and finally approached us, but did so with a noticeable attitude. Unfortunately, the unwelcoming service made us uncomfortable, and we decided not to make our purchase there. Instead, we went to Zales and found what we were...