DICK'S Sporting Goods — Local services in Mount Laurel Township

My family and I have shopped at this location for years. I'm not sure if its the climate of the world right now, but something has shifted with their customer service since reopening during Covid. I've shopped here 3 times this month, and each time experienced the same lack of "friendliness" from your employees. Several walked past me with no eye contact, nor a "Hello, do you need help finding something?" When I stopped one gentleman asking for assistance, he literally talked and walked away from me at the same time and made me feel like I was inconveniencing him. The woman at the register just seemed annoyed and unpleasant. My husband literally had to push me out the store to stop me from addressing her eye roll after telling me to have a good day. Seriously? Those are just examples. I'm purposely not posting the names of the employees, because I believe in growth, not a spotlight to embarrass or cause any employment issues for anyone. I feel majority of the staff are young adults who might just need a coach & council on how to make everyone that shops there...

Love the store , but annoyed at the fact at checkout when going to choose to have my receipt printed, the cashier abruptly chose to have it printed when I was about to choose. I would have preferred to have both printed and emailed copies for my record in case I had misplaced the physical copy. When I asked him if I could also have the email copy he said not after the transaction was over and the receipt printed. Do better on providing better customer service not just trying to push people out of the store as soon...

Thanks to Haley, I had a great experience shopping for cleats to use for Ultimate frisbee! She considerately asking me questions to help inform her recommendations, such as what price range I was hoping to stay in & what I was using them for. She clearly knew the brands and their sizing well - we found the perfect cleats & size within minutes, and slightly under my ideal price point! I decided to order online & get the cleats shipped since I don’t live locally, but I’d fully recommend DSG based on...