e.Allen Boutique — Local services in Nashville-Davidson

I’m all for supporting local businesses but this is one business I will not support. I purchased a dress from online and picked it up with no issue. But when I tried it on, I realized it just wasn’t right for me. I happen to live locally so I popped into the Gulch location to return it only to be told that it couldn’t be returned because it had been on sale when I bought it and sale items were final sale. But nowhere on my receipt did it mention that sale items were final sale nor did their website state that sale items were final sale (they have since added “Sale items are final sale” to their online purchases return policy). Another issue I have is nowhere was it mentioned that the purchase I was making was a final sale - not when I found the dress on their website, not when I added it to the cart and not when I was sent the receipt for the dress purchase. In order to find out that the sale item you are purchasing is a final sale, you have to navigate to their shipping and returns page only then to discover that sale items are final sale. Who actually does this before buying something online? Am I expected to check the shipping and returns policy on every website I shop at as opposed to the retailer being transparent about their policy and listing that an item is final sale on the item page? The last reason I will never shop here again is that I have called e.Allen THREE TIMES over a week and have left voicemails each time requesting a callback and have NEVER RECEIVED A CALLBACK. If this is the type of local business you wish to support, do you. But I won’t support a local business that doesn’t respect their customers. Nashville has plenty of beautiful, local retail shops from which to shop. Do yourself a favor...

I wish I didn't even have to give it the one star. I purchased a dress there yesterday that I had seen on a woman at a luncheon the day before. When I got home and went to try the dress on to show my husband, I noticed that it reeked of perfume and body odor. I immediately took it back to the store today to return and the two little snotty girls there smelled it and told me they couldn't smell anything that it was from people trying the dress on. It was not from trying on this dress, it had been worn over an extended period of time it was obvious!! They told me they would not accept the return. So if I want to keep the dress and wear it I now have to spend another $50 to get it dry cleaned. Didn't realize I was shopping in a secondhand store at what I paid for that dress. I have gone on my social media and I have an extensive and influential group of friends and I have told everyone to not shop there and the reason why...

I was looking for something nice to buy my fiance, and was sent this store by her good friends. Upon walking in for the first time in what always feels like uncharted territory for a man in a women's store, I was greeted with a bright smile and treated with the utmost respect. The sales associates asked me what I was looking for, helped me stay in budget, and shared what was "trendy" and selling well in the store. I often feel uncomfortable shopping in a store where I think I'll be judged for asking silly questions, and the e.Allen team really helped me find the right pair of boots to order. I would absolutely...