Royal Praline Company — Local services in New Orleans

I looked all over for some authentic New Orleans pralines and I found them here! On a good note, they were delicious! The New Orleans Candy Company brand is very tasty! On a bad note, I had the worst experience with the 2 workers there. I came in clearly confused between the different flavors and brands, and at no time did anyone offer assistance. No one ever greeted me, no one ever spoke to me, no one even looked in my direction. They looked at me to acknowledge that I walked in the store, but they never spoke a word to me. I'm thinking this has to be the worst welcome I have ever had. If I didn't have a flight in 3 hours, I would have looked for a different Store to purchase my pralines. I don't know if it was because I was black, I don't know if it's because they don't acknowledge customers, but I literally felt so forgotten and disrespected. I even brought it to their attention. I told them, "you know you guys didn't even speak to me when I walked in. I'm not used to people being unfriendly in New Orleans", and they responded, "we usually talk to everyone, people say we're overfriendly" and I said "well not today". They never even apologized! If I had a choice, I would not come back to this store the 2 people working there were completely unprofessional and not welcoming in the slightest bit. The cashier's name was Rachel and I didn't catch the older man's name that was working with her that day on the 23rd of January. You will not receive the New Orleans hospitality in Royal...

We came in tonight at about 6:10, the only ones in the store but got no greeting or acknowledgment. The clerk eyed us the entirety of the time we were shopping as if we were going to rob the store blind, yet still didn't say a word. We we went to pay for our purchases, my wife pulled out her card and I stopped her, wanting to pay with my phone. The clerk says "it wont take it", I replied "it should, its Samsung not Apple, it should..." The clerk suddenly raises his voice, "IT WON'T, IT GOES THROUGH AND WE NEVER GET THE MONEY. I WON'T GET RIPPED OFF AGAIN!" We take a step back and state "ok... that's fine..." feeling a bit confused. He easily could have just stated that they have problems with digital payments instead of flipping out at us. We'll go elsewhere next time. 2 stars because at least their overpriced products are...

Chose royal praline company to buy my aunt Sally’s of all the spots available

Took my time browsing and found the multipack where I could try all the different flavours

Service was awesome too. When I went to cash out, had a quick little conversation with the person at the cash and it was very pleasant

Pralines can be a hot or miss with me, but I really liked these ones. Like a piece of fudge with some yummy crunch of almond in the middle

Definitely set the bar high and don’t think if I ever see pralines anywhere else would I buy unless it’s aunt Sally’s in NO

Great...