ÅLAND — Local services in New York

i normally dont leave bad reviews because no matter if the experience is bad, usually the staff are still really nice, but the staff who talked to me was actually terrible and i'm still thinking of it. i dont live in new york, and yesterday was my first day. two days ago, which was jan 7th on a sunday at around 5pm-7pm (don't exactly remember), i went to look around. i did intend to buy a scarf but i wanted to look at other things too. there are these plastic boxes covered some pouches and pins. the prices were covered and i didn't know how to check them. i thought they were under the boxes to prevent any stealing so i didn't think i could just lift it up. the staff members were all huddled together in the center of the room having a conversation so i wasnt sure if they were customers too. i looked at them to see if they would look back at me and ask if i needed help, and one girl did, but she didnt say anything. so i looked away thinking maybe they're not staff. but then i looked back and she was staring at me, so i went up to ask for help. she clearly had an attitude. idk if there were any names, but i know she had curly hair and glasses. she asked what do i need in the most condescending tone, and then i asked her about the price of the pouch. she told me the price and i asked a few more questions and she answered. then i asked about the price of the pins, and she said "you know you can look at them yourself, right?" with such an attitude. i was really confused, and she told me i can lift up the plastic cover. so i lifted it up and she walked away. i didn't hear this but my friend told me she said "you're welcome" as she walked away with also such a nasty attitude.

then i was ready to pay for the scarf. no one was at the cashier, instead they were still huddled at the center of the room talking. i just stood waiting (not rly looking at them) and i didn't say anything because i was actually hoping for the other staff members to come up to me (i dont talk to them but i think i heard them talking to other customers earlier and they seemed friendly but i'm not sure). instead, the same person yelled "are you done?" so rudely. eventually i paid but that experience was horrible. what did i do to you? and i didnt even come during a late hour. i was minding my own business the whole time like any customer until i needed help looking for the price. if you can't talk to a customer properly, then don't work??

also i'm not upset about all the staff huddled together and having a conversation. i used to do that too when i was working in food service. i'm just really annoyed about my experience with that staff member, and especially when she said "you're welcome" when she's supposed to just do her job?? literally the job was just answering what the price to this...

I just had the most disappointing experience in my life. In my neighborhood, in the town I was born in. The employee working today admitted to racially profiling me after knocking my bag off my shoulder while I was shopping and refusing to accept my money. I've never had someone look me in the eye and tell to my face "I misunderstood our interactions because you are black" Every word out this person mouth was a lie. There is no management to train her. There is no management to contact for help if support. I truly hope the camera in the shop had sound to hear how bold she was with her words. She was not properly trained on how to receive cash payments. And after asking several times for an email she warns me that whatever email I send she is the one who will check it. You can imagine how disappointing I am to live in the neighborhood for years and one of the few local businesses that's still left had such low standards and not train or support their staff. Dispite this unprofessional unhappy person treating me so rude and unkind I feel bad for her working in a store without being trained to properly handle the responsibilities of working in retail. And treating customers no matter their skin color so bad that sales just walk out the door. I will still email to let her know she needs to heal whatever hate she has towards people of color and she should not be in charge of watching an entire store without supervision or being trained in customer service and proper cash handling procedures.

Update: it is the end of the year now and i still have received no word from management or owners acknowledging the disrespect i was given inside their store. I have received contact from countless former employees who are all equally ashamed and have Apologized for my experience. After reading some of the other comments and saw they tried to put a "BLM" sign on their window. It is easy to say this store and brand is NOT...

I am writing to formally express my dissatisfaction and concern about a recent purchase I made from Aland US store.

On October 18, my wife and I purchased a "Pinkfong Baby Shark Animals Songs Sound Book." Upon trying the product at home, we immediately noticed that the sound volume was excessively loud, raising genuine concerns about its safety for our baby's hearing. Given the potential risk, we deemed it inappropriate for our child and opted to return it to the store.

When we approached the store for a refund, we were refused on the grounds that we had opened the package. I would like to highlight that the nature of the product necessitated opening it to test its sound quality, as there was no other way to ascertain its volume without doing so. The product is in pristine, undamaged condition, and the refusal to refund or exchange it based on package opening is unreasonable. The manager was so rude and kind of being racially talked to us! All of these just happened in front of my baby.

Furthermore, I believe that this policy runs counter to the basic consumer rights in the United States. It is unjust to penalize consumers for testing a product that requires such testing to ensure its safety and appropriateness for its intended audience. Not allowing a refund or exchange in such circumstances, especially when the product poses potential harm, is not in line with fair consumer practices.

I am hopeful that this complaint will shed light on this issue and help in rectifying such policies for the benefit of all consumers.( American...