Shake Shack Williamsburg — Restaurant in New York

This location just opened up in the summer of 2018. It's not usually crowded and has a decent amount of seats. I visited

Regarding staff, one of the cashier men was super friendly, yet was not overly intrusive. I appreciated that he acknowledged me by welcoming me when I entered, but gave me space and didn't bother me until I asked him for help. It was nice that he stood nearby, but didn't approach me until I made eye contact with him, and was very quick and happy to help me with a few questions I had. He was great! In addition, the kitchen staff works fast. Also, the employees who distribute completed orders are good; they call out names clearly, and will persist loudly until the customer picks up the food. Overall, great and efficient staff.

When I ordered through Shake Shack's app for pickup, there was a slight hiccup. The app submitted my order twice in error. Luckily, kitchen staff was smart enough to recognize the app's mistake, prepared only one order for me, and referred me to the manager who swiftly voided the erroneous duplicate charge to my credit card. Great customer service!

My only gripe is that even though I received a text that my order was complete and ready for pickup, I stood at the pickup window waiting about twenty minutes before I received my order. I ordered a double shack burger w pickles $8.49, well- done double shack burger lettuce wrap (no bun) with pickles $8.49, cheese fries with the cheese sauce on the side $3.99, chocolate shake $5.29, and my grand total was $28.59. My food order was spot on even though I had a lot of modifications. They forgot to give me my chocolate shake, so I had to run back to get it. They genuinely apologized and remedied the issue in a matter of seconds. Kudos to the polite and fast staff!

All the food was nicely packaged and tasted great.

Despite the app fiasco and forgotten milkshake, I really appreciate the niceness of the employees who work at this location and how they try to fix any issues as quickly as possible, so I'll...

title:%20Excellent%20Burger%20Experience%20at%20Shake%20Shack%20Williamsburg%0A%0AI%20recently%20visited%20the%20Shake%20Shack%20location%20in%20Williamsburg,%20Brooklyn%20and%20was%20blown%20away%20by%20the%20exceptional%20service%20provided%20by%20Tiago%20and%20the%20rest%20of%20the%20staff.%20Every%20time%20I%20come%20here,%20they%20go%20above%20and%20beyond%20to%20make%20sure%20that%20my%20experience%20is%20top-notch.%20%0A%0AOne%20of%20my%20favorite%20aspects%20of%20this%20Shake%20Shack%20is%20the%20outstanding%20customer%20service%20offered%20by%20Tiago%20and%20the%20team.%20They%20are%20always%20friendly,%20attentive,%20and%20truly%20care%20about%20the%20guests.%20Their%20dedication%20is%20truly%20commendable.%0A%0ANot%20only%20is%20the%20service%20exceptional,%20but%20the%20food%20is%20outstanding%20as%20well.%20The%20burgers%20at%20Shake%20Shack%20are%20one%20of%20my%20favorites,%20and%20the%20Williamsburg%20location%20certainly%20did%20not%20disappoint.%20The%20quality%20of%20the%20ingredients%20and%20the%20delicious%20flavors%20really%20set%20this%20Shake%20Shack%20apart.%0A%0AOverall,%20my%20experience%20at%20Shake%20Shack%20Williamsburg%20with%20Tiago%20and%20the%20staff%20was%20amazing.%20I%20highly%20recommend%20this%20location%20for%20anyone%20looking%20for%20great%20food,%20excellent%20service,%20and%20a%20wonderful%20dining%20atmosphere%20in...

Shake Shack is my guilty pleasure, so I had been anxiously awaiting the Williamsburg opening and slyly made my move last week. I had an amazing experience, they exceeded my expectations, which is what everyone in this business hopes for. I made a mistake when I ordered and they were on my side, quick to recover my fumble and really just genuinely sweet. The guys in the kitchen were funny, laughed at my bad jokes and the manager Lydia was on top of everything, super helpful and doing a tremendous job at community outreach. I know Williamsburg is slowly embracing change, but this place is great. A++++ customer service and there is never anything disappointing about the food, other than the extra work at the gym, totally worth it! Great place to bring the kids, which is a huge plus. Will be back once a week for eternity. I was not paid for...