This review is more so about the Adidas company as a whole, rather than this particular store. However, I do unfortunately have to give a one star review due to the lack of disclosure about the return policy.
I had purchased a pair of shoes that caused cuts in my heels, something I did not realize would happen until I wore the shoes outside for about a 15 minute walk.
When I returned and explained the situation to a manager and asked for an exchange for a size up I was told there was a zero tolerance policy for returns if the shoes had been worn. No one told me this when I picked up the shoes, nor was it disclosed on the receipt. Although the store employees were nice and feigned some empathy for the situation, they refused to make an exception and I was told to call customer service.
When I called customer service I was asked to submit pictures of the injury to my heels, a request that I found to be a gross invasion of privacy. I shouldn't have to submit pictures of my feet to process a return/exchange.
I will never be purchasing an Adidas product again, especially when their competitors have no problems accommodating exchanges for...
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