adidas Store New York, Queen's Center — Local services in New York

This review is more so about the Adidas company as a whole, rather than this particular store. However, I do unfortunately have to give a one star review due to the lack of disclosure about the return policy.

I had purchased a pair of shoes that caused cuts in my heels, something I did not realize would happen until I wore the shoes outside for about a 15 minute walk.

When I returned and explained the situation to a manager and asked for an exchange for a size up I was told there was a zero tolerance policy for returns if the shoes had been worn. No one told me this when I picked up the shoes, nor was it disclosed on the receipt. Although the store employees were nice and feigned some empathy for the situation, they refused to make an exception and I was told to call customer service.

When I called customer service I was asked to submit pictures of the injury to my heels, a request that I found to be a gross invasion of privacy. I shouldn't have to submit pictures of my feet to process a return/exchange.

I will never be purchasing an Adidas product again, especially when their competitors have no problems accommodating exchanges for...

Went to pick up a buy online pick up in store order and it wasn't ready after a day and a half. The item was in stock on the sales floor but the employee and manager refused to complete the order for me to pick up after traveling to the store. I ordered on Friday and we got a notification that the order was ready Sunday after the store close. The item is expensive and online was offering a discount so I'm sure they were trying to sell it over the weekend full price rather than completing my order. Why offer pick up in store if your going to be shady...

They never put my online order from 12/09 together until 12/24 at 7pm. Kept calling the store if it was ready for pickup but I kept getting different stories. One employee said "your order is in the system... but it's not in the system." While another one said they needed a manager to do it yet somehow their store is open without one?! Magically it was ready on CHRISTMAS EVE when I already left for the holidays. I don't know what seasonal employee they forced to put together a month's worth of online orders but to that person I'm...