Alexander Wang Flagship Store — Local services in New York

If I could give 0 starts I would. I purchased a top in store on March 17th and tried to make the return on Monday March 20th, after trying to wear it the day before for my birthday.Tried to make an in store return at the flagship location, after the top I purchased less than a week ago ripped at the armhole seam while putting it on. Victoria, the supervisor racially profiled me & assumed I was lying and that the top ripped from me wearing it. Said she would escalate the issue to corporate and I would hear back by Wednesday. It’s Wednesday, so I call when I don’t hear back from them. I spoke with Darien, the store manager who said to give her a few and she would get back to me. Again, heard nothing so I reached out again right before store closing. So not only did I have no outfit for me birthday, now Darien, the store manager is telling me my item has excessive wear and tear and is refusing to give me a refund and says she can only dry clean it. Why would I want a ripped top that I can’t wear dry cleaned? Why would I even want the top back if it’s ripped at the armhole seam! I work in fashion, i under cut & sew items. So you can’t tell me, it happened from excessive wear & tear when I haven’t even had the top for a week! I would think after the sexual assault aggregations their customer service would’ve improved, but I have several Alexander wang items, which disappoints me because now I never want to purchase another...

I was searching high and low for a particular shoe for the past 3 days, to absolutely no avail. Until someone put a bug in my ear that this location possibly had 1 left in stock. I called and spoke with Jasmine, and when I tell you that she was so kind and helped me snag the shoe! I wasn’t sure if the size they had would work but she was nice enough to do research for me, measuring the inside of the shoe and then sending me pictures of the measurements as well. I ended up purchasing the last one and it was shipped out the same day. Thank you so much for helping me today because I never wanted a shoe so badly and for her to go above and beyond for me (and she isn’t even a sales rep) speaks volumes in terms of the people they are hiring in store....

I don’t even know what the sales are doing in this store. I wanted to try something on and nobody was even there to register me for the waiting room. Plus, my boyfriend already told one of the Chinese sales I would be in store today to pick something up, and when I asked for her she’s nowhere to be found. Had to guess who that person is and went up to her to try something on and had to wait for the waiting room in a store where there’s only about four customers. Super disappointed in this one. If you like Alexander Wang try...