Fjällräven Epic NYC (soho) — Local services in New York

This store is big, bright, clean, and very inviting to be in. Beyond the asthetics, however, the most beautiful thing about this place is the staff. Yes the staff! Very helpful, very friendly, and knowledgeable of their product line.

Just to give you an idea as to the extent of service I received, Linda, Lucas, Sarah, and Jake, all came together to help me buy 1 pant. 😂🤣 Linda was the first to greet me and offer help. I believe she's ethnically Swedish too because I was getting schooled on the pronunciation. 😆 She taught me how to pronounce "Skogso" properly. Then Lucas came to help with fitting when Linda was occupied with another customer. I must've tried on over half a dozen pairs of pants in that place.

The issue was that the thighs run a bit tight. I guess it's European sizing and Americans seem to have thicker thighs maybe? Lucas mentioned tailoring service that comes with the purchase. Great! I'm leaving NYC in a few days and wouldn't be able to pick it up. 😭 So......."we can mail it to you". It's $10 but you get 10% discount for trying on pants in the store. That can neutralize the shipping fee. Well.......no reason not to buy it at that point right?

The tailor was on his lunch break so I needed to come back in an hour to get fitted. Change of plans, couldn't make it back in time. Went back during the weekend. Linda and Lucas wasn't working. Sarah stepped in now, helped me find the pants I want, and brought me to Jake for tailoring. Rather then the 3-5 days, Jake had it ready in 1 day! Refunded the shipping fee, and I walked out of the store a very very happy customer.

I never got the chance to thank Linda nor Lucas but they were great. Fjallraven merchandise can get very pricey very fast, but as a flagship store, they really do quiet a wonderful job making sure customers leave with something they are happy with. If you are familiar with the Fjallraven line, stop by this store. Even if you don't buy anything, seeing their best on display is well...

This review and experience will always be a memorable one for me, if I could rate it 10 stars, I would do it in a heartbeat. This experience is all thanks to Lesly and Mo! My story is I came from the UK but stumbled into the store without any knowledge of the brand and product itself. I walked in and was greeted very kindly by Lesly and introduced to the brand with her knowledge. She even asked where was I from and we had a conversation about the UK. Her customer service and intelligence is beyond amazing and deserves a higher praise. Mo was another person who asked me about the brand and I was interested to also learn from him and his own experiences with the clothing. I was very impressed with the time he’s been there and how passionate he is about the brand and his customer service is on point. They both walked me through the store explain everything I needed and every detail of it and made me a Fjallraven fan at the end of it. Despite the construction, this was a good experience with those two. I ended up purchasing a good amount and a jacket with Lesly and Mo. They’re great at selling their product and will get you everything you need for a camping trip. Lesly even talked about how she uses and take cares of her product. That was highly important for me. I recommend them for any needs or questions you have. You can always call for them and keep them in mind for any questions or wonderful experiences to come. I promise you, it would be very much worth your time. Always ask for Lesly and Mo, I will be back with you for more purchases later on. See you both soon! P.S If the store manager sees this, I wanted to let you know that you have two great employees on your hands, they go beyond and above for their customers and deserve...

I recently had a disappointing experience with Fjällräven that I feel compelled to share. I purchased a raincoat from the Chelsea store, spending about $300, which was significantly above my initial budget. The associate assured me that the coat had a great warranty and that I could return it without any issues as long as I had the receipt, even if I wore it out.

On the day of purchase, since it was raining, I decided to wear the coat out. The associate removed the tag, and I left the store. However, I was not satisfied with the coat's performance and felt it wasn't worth the hefty price tag.

The next day, I visited the Soho store to return the coat. The assistant manager there refused to accept it. Despite explaining what the Chelsea store associate had told me, he called the other store's manager and still wouldn't take it back. He cited several excuses, including the missing tag (which wasn’t required), and claimed there were visible signs of wear, which was impossible given I had only worn it for about 45 minutes in total.

This assistant manager’s behavior was incredibly frustrating. He made me walk all the way to the Chelsea store, which, to my relief, accepted the return without any hassle. This whole ordeal wasted my entire afternoon and left me with a very negative impression of Fjällräven.

This was my first purchase from Fjällräven, and unfortunately, it will be my last. The poor handling of this situation by the assistant manager (male, Indian man with glasses) at the Soho store has lost my trust in the brand. I hope Fjällräven addresses this issue to prevent other customers from having a similarly...