Amazon New York — Local services in New York

Amazon has to do a better job of vetting their delivery staff. I ordered 3 items on Thursday 9/4 with an anticipated deliver of Saturday 9/16. 2 of the 3 items were toys for my 6 year old son. On Saturday 9/16 @ approximately 3:30PM I received a call from Amazon dispatch and a female driver indicated that she was having dificulty getting into my building. At that time I was at the Bronx Zoo with my 6 ywar old and his mother. I quickly conferenced called a friend to ask that she call her mother in law who lived in the building, however the Amazon driver (who was on the conference call) indicated to me that she had gotten into the building.

30 minutes later I received an email from Amazon that the package had been delivered and I had signed for the package. I contacted Amazon while at the Bronx Zoo and asked how in God's name the Amazon driver had received my signature when I was at the Bronx Zoo. The Amazon agaent I spoke to

I have placed many orders with them in bulks for them to shipped all at the same time to receive less boxes. They have split my orders up, changed shipping dates, left packages without notification of delivery, left packages in their convenience of safe place (outside in the street of said address, next to mailboxes in hallway lobby, in front of door without ringing either bell or knocking on the door itself), etc. What they consider a safe place is a mailroom that doesn’t exist, but a lobby that anyone and everyone has access to. You never get to talk with a live representative in America, but always in another country. Mainly the Philippines that cannot speak clearly, understand, understandable or even know what they are doing. They know that the packages were just left where ever they were decided to be left and the customer never received them as well as give complications to even get a refund. They just keep so called switching you to different representatives when your still taking to the same person and all they names are fake names. Nothing is recorded as they claim and when they rudely hang up on you to call back you find that out, because that representative knows absolutely nothing about the previous conversation with the representative before them. A lot of there products are defective and not worth the cost. They charge you for warranties that they do not honor as well. I am still missing thousands of dollars for merchandise that I have still not received from them yet, but states delivered to a safe place, left in front of the door or just was never delivered to me.If you are receiving a refund and removed a card from your account that you no longer use or have access to. That will be the card account that they send the refund to even if it has been removed from the account. Just to claim that you were issued a refund. I am very much unsatisfied with...

Amazon customer service has sunk to new depths. It seems the general approach is to throw out random explanations, no matter how untrue, and hope one of them sticks.

Writing to executives is not helpful, as they just throw your issue to some Executive Response team, manned by the same low competence.

My issue stems from a google play gift card order via Amazon for an important birthday. Two days after the order was accepted, and on the day the gift card was due to be delivered, it was arbitrarily cancelled.

The following saga ensues as I repeatedly contact customer service with two simple questions: Why was the order cancelled and who cancelled it

Agent says it was damaged in transit .... it’s an electronic gift card Same agent says I cancelled the order .... this is not the case Same agent says they can’t track anything as the order is over 30 days old .... the order was placed 5 days earlier The supervisor can’t figure out what happened and promises a response within 48 hours .... no response was ever received I escalate to CS-escalation and am told “not our problem, talk to the marketplace vendor for a refund.” ... refund was not the issue I escalate up the executive chain and i receive a response saying the payment was rejected by my bank. I proceed to demonstrate that payment was in fact taken but reimbursed two days later ... so not a rejection from the bank A different agent agrees that it was not a payment rejection and promises a response by Aug 20 ... I receive a response Aug 22 The response states “an error on our end processing this refund” ... refund was not the issue

In short, terrible customer service and executives who don’t care about your experience.

Amazon has grown too big and indolent to care about quality. It will cost them as more customers previously loyal, such as I, shift their purchasing to other more...