MUJI Hudson Yards — Local services in New York

1/5 because I was racially profiled by an employee.

Went here last weekend because it was very cold and I needed a new jacket for winter. I didn't intend on going here specifically, but I went to the Hudson Yards mall to shop around and find something I liked. A friend and I went into Muji and initially liked everything we saw, I loved the minimalistic home goods and the clothing selecting and I had quite a few items in hand that I was going to purchase, however when I was trying on clothes, an employee folding clothes started watching me and continued for nearly 10 minutes. I can only assume that, because of the color of my skin, I was being discriminated against and suspected of stealing. If I didn't have a friend with me I would not have hesitated to cause a scene because I was fully intent on purchasing everything I had and, being a business owner, I was more than capable of doing so but because of the actions of one of your employees you lost a customer and I found better quality clothing at the...

I love this store but the management/loss prevention is abhorrent. I walked into this store to buy a pair of gloves and browse because I love everything here so much. On my way out I was stopped by the manager and security guard to search my bag although I had not stolen anything. I had a backpack on because I came in to visit a friend. They embarrassed me in front of everyone taking out my personal belongings looking for items that weren’t there! They also refused to apologize or explain why they were doing the search. Worst part of it all is that I somehow lost my gloves during the search and obviously didn’t feel comfortable going back so on top of being falsely accused I wasted $20. They should be ashamed of themselves. And any women of color shopping with backpacks beware! They will stop you, rifle through your things and accuse you of stealing with absolutely NO EVIDENCE.

WEEKS LATER AND I HAVE RECEIVED NO RESPONSE FROM MUJI MANAGEMENT. Customer service...

Muji is the kind of store or you can walk around while not looking for anything in particular but still be absolutely happy with the shopping experience even if you only leave with one thing. Everyone is polite everyone is kind, the store smells amazing because they are usually running their diffusers throughout the day and the sense they provide like the lavender and the lemon are absolutely phenomenal. Easily recommend anyone checking out Hudson yards mall to stop by the Mujo store and see what they have in store. The clothes are great even though I haven’t bought any personally I have tried them all and quality feels exceptional definitely looking forward to buying some of their clothing and seeing how Handles being worn for a...