AT&T Store — Local services in New York

Sherry at this location helped me recently. She struck me as particularly efficient, personable, and actually knowledgeable. It has been under a week since I urgently needed help. So far I’ve no reason to doubt what she did in patiently helping me (which decreased my stress level), truly did advance the ball as far as AT&T can. If only other companies were like this: Resolving problems and/or adding services efficiently. (In multiple countries, esp.) This should be normal but with many companies, I increasingly feel trepidation. What continues to set AT&T apart as a better, reliable company, is its customer service. Its computer-assisted service works fairly well, yet some issues will for decades require human intelligence (in real time) by phone or as was the case here, some type (I hope) of storefront. With AT&T, I don’t approach every interaction with trepidation, concerned they might only make things worse (a feeling I sadly have too often). I’ve had maybe 2 or 3 disappointing experiences with AT&T in about as many decades. That’s a good record. AT&T has seemed fairly customer-friendly and even transparent, and if a fix is needed, they’d make it. I’d pick AT&T for more services if I could; I don’t like the trepidation (noted already) of wondering (increasingly) about the services of myriad tech firms’ devices/services. Anyhow, for purposes of this review: Sherry at this store (773 Lexington) personably and efficiently helped me, with sufficient knowledge (it’s been under a week but I’ve no indication otherwise). I’ve spent literally days (or weeks, months) on problems with other companies in the tech space (including telecom). AT&T causes me to feel like things work, without creation of new problems. Some competitors and other tech firms (and their staff) are increasingly spotty on ability, reliability, accessibility, etc. Staff like Sherry inspire the formerly “normal” idea that the companies (we) consumers pay for services/devices, will stand behind those, and solve problems. (PS: off-point but I was reluctant to do any google reviews though I did increasingly rely on them given world events of the last few years. (2019-now). I may not “owe” Google reviews but if they help others as they’ve helped me, then it seems fair —- particularly to give kudos. Only rarely to warn anyone off — negative reviews are less meaningful than positive ones, or so behaviorists concluded in 20thc. So it’s indeedSherry at this AT&T store who finally was the “push” I felt out of gratitude, having had a particularly horrible year (years), coinciding with not just including the pandemic itself. Now I will try to get that good feeling (very selfish?) that comes from trying to publicly recognize still more people who like Sherry have gon the extra few yards/miles whether out of self-respect, decency, and/or kindness— and who are good at...

Let me start off by saying I wish I could give less than 1 Star on my experience here at this ATT Location. Me and my friend went into purchase a phone. Overall we were never greeted with a warm welcome . We waited and the attendant there basically helped us, but in the mist of our interaction he left us with a cliff hanger to attend to another customer. We waited almost 10 minutes to get his attention again. We were confused if we were going to be served. He then directed us to another employee by the name of Angel who had such low energy and a sluggish attitude. He barely spoke unless we asked him questions. No sense of give and take when conversing. We purchased the phone and had it sent to the store for Pick Up, We returned to the store to Pick up the phone after I received a UPS alert stating that it was available and that the employee Angel signed for the Package. When we arrived once again we were never greeted. The employees there at the time looked at us and quickly turned there heads as if they were busy or did not want to be bothered. Another staff member approached us to help us. He went to get Angel to bring out my package. Angel comes out form the back and says to me and my friend that " HE IS ON HIS LUNCH BREAK, SO I CANNOT HELP YOU." Why couldn't he just tell his co worker to assist us when he went in the back to get him. We did not need to hear from him, with food in his mouth and sauce on his lip that he was on his Lunch Break. Totally unacceptable and Irrelevant to servicing Customers and your Clients. We definitely demanded to see the manager. As the manger came out he initially apologized and resumed to help us. After the Manager made his appearance the staff began to perform as if this was a 10 STAR HOTEL. YES NOT A 5 STAR HOTEL, A 10 STAR HOTEL.The staff that turned their heads before were now smiling and using anticipating welcoming words. A complete Jackle and Mr Hyde situation had occurred. So if you got to this ATT location and you begin to feel that you are experiencing any conflict , disrespect, or a feeling of unwelcoming, PLEASE DO CALL THE MAIN STORE MANAGER. BECAUSE IF YOU ARE PAYING A COMPANY FOR A SERVICE THEY SHOULD HELP YOU TO THERE BEST WITH...

I went in this evening to turn in my phone for the promised rebate for my family switching our plan over to AT&T- I was asked for my number and told I was not a registered user on the account. After explaining that I had been added as a registered user weeks ago, they simply reiterated that I was not, with no further explanation. As I tried to explain why I had come in to trade my phone in the sales lady said she was now confused she wasn't sure what I wanted and to call AT&T?? I asked if I could have another authorized user speak with her, and she was ALREADY LOOKING AWAY FROM ME. There was no other customer in the entire store, and the sales lady was CLEARLY done with me. She told me to come back after I had been added as an authorized user, and if I came back after 30 days, my rebate no longer applied. Sorry not sorry. she simply stared at me until i walked away. I will be going out of my way to find a different AT&T store to return my phone tomorrow. One where I don't feel like a nuisance or...