AX Armani Exchange — Local services in New York

I’m extremely disappointed with my recent experience at Armani Exchange. I purchased a pair of shoes, but after realizing they were the wrong size, I returned to exchange them for the correct size. However, both the store and the brand refused my request because I no longer had the box or label. I clearly informed them that the shoes were never worn, yet they still declined to assist me. As a customer, I expected a more flexible and understanding approach from such a prestigious brand. This experience has left me deeply disappointed and reconsidering shopping...

I gave one star ⭐️because I couldn’t write a review without, I been buying the basic Pima cotton tees since the store open on Prince and Broadway, I probably own over 50, but I like them newer for work, I used my old one for gym and paint. I bought 4 which I haven’t try, but the fit completely change, they are 3” to long, the manager didn’t want to take them back because the hang tag was removed. I told her to keep them and I will call my credit card, she said she would reimburse me but ban me for purchasing AX products in the future. WORSE...

THE AC WAS NOT WORKING. The shopping experience itself was fantastic—great selection, top tier staff, and overall a well-organized store. For such a large and well-established company, it’s surprising (and disappointing) that the store doesn’t have a functioning AC system, especially on a 90-degree day. Relying on a few fans to cool the space just isn’t acceptable. Customers spend a lot of money here, and a comfortable shopping environment should be a basic standard. I hope this gets...