Body N Care Spa — Local services in New York

This was the absolute worst experience I have had with a business. They are extremely unprofessional and do not know how to work with their clients. I booked a couples massage from Groupon for me and my boyfriend with this establishment. My boyfriend made an appointment and we arrived early, coming from Long Island. As soon as we arrived we were told that the place was overbooked and that we had gotten a call and had not picked up. I would like to point out that it was one phone call, from a random phone number, and no voicemail was left, so they let us come all the way there before telling us that they cannot take us. I was understanding and we rescheduled even though I had gotten out of work for that massage. So the second time we came we were 20 minutes late and we called in advance to warn them, and when we got there we were told that we could not get a massage. We were met with a receptionist who started telling me that "these things happen, we've had clients who pay 300 dollars for a massage and lose the appointment"...meaning it happens often. I asked if we could reschedule because I wouldn't even have been in this position if it weren't for her poor scheduling. She said "oh...well we probably don't have anything that you'll be able to make", this infuriated me because she was not willing to even show me a schedule. Eventually I convinced to her show me any available appointments and took the soonest one that was available for a couple. This appointment was at a completely different location... We arrived at this location and it's a hair salon with some back rooms for massages. It is filthy and we were greeted with a snide remark about being on time. THEN they separated us into two different rooms, proceeding to tell me that it's because their other place has water damage and cannot be used when CLEARLY it was fine on Saturday when the appointment was made. They had told us originally that it would be a couples massage as I had paid for it to be and did not warn us about it being two separate massages in separate rooms which were loud, uncomfortable, and completely not relaxing. Furthermore I professionally addressed their poor business practices and was met with a horrible attitude from both the receptionist and the salon owner. The massage was mediocre at best, my masseuse was very sweet and new to the salon as well. She was the only one who was genuinely apologetic. I would never recommend this place to anyone because I would never expect that a massage could cause me so...

I ended up at this location due to a GROUPON deal purchased by my girlfriend. The terrible experience started when my girlfriend called up the location in order to set up our appointment but was met with a slew of demands. The first demand was that she provide the person on the phone our GROUPON voucher number in advance in case we missed our appointment we would forfeit the GROUPON but they could still get paid. In addition they made a huge deal about not missing our appointment but kept calling us back to change the appointment time and location. When we arrived we were smacked with an additional charge of 40 dollar's for taxes. If that was not bad enough the taxes had to be paid in cash upfront before we got our services, causing me to have to leave and go searching for an ATM in the area and pay ATM fees. Upon return back to the location I asked the person at the counter where they got this outrageously high tax fee, she tried to tell me that our services original price was 440 dollars for a 30 minute facial and a 30 minute massage for 2 people plus an extra 100 dollars for a couples room which we didn't ask for. Yes you read that right two services in under an hour. Then I asked her for a brochure that proved they were lieing and the price she had given me was for the same services but each being performed for 1 hour each. I decided to pay the 40 dollars for 1 reason, so I wouldn't make my girlfriend feel bad and ruined the day. The experience got even worse after we got in the room, as if they thievery wasn't enough they had tipping signs every where and tried to charge us extra for absolutely everything. They even tried charging my girl an extra 40 dollars so they could massage a little harder. The services were okay nothing to brag about. I will...

I bought three treatment for laser hair removal on large area for $85 from Groupon. When I booked the appointment in Body and Care Spa website they required to put the Groupon voucher #. So I did it. The appointment date supposed to be on 6/2. On June 1st. the receptionist called to to reconfirm the appointment and told me that there will be a $55 tax apply because tax is charge base on the regular price which I never heard of it, I went to two laser hair removal in other place before and they only charged tax on the Groupon price. So I said why should I pay for the tax I didn't buy for that price, and the receptionist immediately said ok your appointment for tomorrow will be cancelled. Within one minute she sent me a cancellation notice by email. Afterwards I tried to called 6 times with my cellphone she picked up Just the first called and said hold on for a moment then I got hang up after a few minutes waiting. So I tried again to called with my phone at work, the receptionist picked up, when I said my name she immediately put me on hold again and hang up after a few minutes. The most ridiculous thing was my Groupon had been redeemed even before my appointment date! Do not go to this place they are not honest if they don't want to honor the Groupon why participate. She said to me in the beginning of the conversions that: I told you to buy directly from us for the same price...