Brooklyn Window And Door Corp. — Local services in New York

Update: Thanks Russek. I definitely understand where you are coming from. I wish someone would have said something like "we're gonna need a few minutes" or "you can look here in the meantime." At least that would have made me feel like i wasn't being ignored. On the other hand, I do appreciate that someone can be in the middle of a task. I do appreciate also that you took the time to explain this to me. I will update my review to a 3 star. Also, I will come by when it's time for some new windows and try again. The reason I came in the first place was because I heard good things about you from a friend. I hope the next experience will be better. Thanks again for your reply.

previous: I think it's fair that you ask me to clarify my review. I came in one day during the week. I was shopping for a new door for my house. There was no other customers in the store at the time. I asked the lady in the front about a specific type of door I was looking for. She said "someone will be right with you." After 10 minutes of waiting around, I asked again. I received the same response. A few minutes later I gave up and left. That's all. Waste of my time for absolutely no reason. I specifically drove to McDonalds Ave to visit your store. There was 3 employees in the store at the time and not one of them was on the phone or anything. Just doing paperwork. Nobody can be bothered to help. I think that's a fair review. Please tell me if you...

I initially appreciated the prompt email responses, hence the 1 star. However, my experience deteriorated significantly thereafter. After exchanging a few emails with the sales rep, Miriam Berman, I decided to call her in trying to expedite the process.

I was specifically searching for interior doors tailored to my needs. Unfortunately, Miriam didn't inquire about my budget but instead assumed I couldn't afford the doors I desired after I asked about available options and their prices. Her response was dismissive, stating that the doors I wanted were 'top of the top' and unattainable for less, adding a remark suggesting sourcing them from China as the only alternative. This comment was not only inappropriate but also racist.

Consequently, I ceased further communication and will neither use their services nor recommend them to any clients. As someone in the trade business, this lack of professionalism cost them a...

The person I was asked to speak to regarding the items I needed was on the phone, having a protracted personal conversation. It was quite audible, so personal it was, which is the point. I was announced to him by the receptionist, hung around by the entrance to his office, to make myself visible, then asked the receptionist to remind him I was there waiting to BUY something. The guy never even gave an appearance to care. After about 15 minutes of this, I left in disgust. I will never set my foot in this place again, nor spend a penny there. That's no way to treat a customer who is there to...