Micro Center — Local services in New York

Microcenter build service was . . . Bad ?

Hello to whoever might be reading this, I am a teenager who was upgrading from a Dell optiplex to a PC that can deliver the best price to proformens Here's what happened.

At first we came up to this microcenter for me to get a proper PC, when we arrived there the people grancfull asked us if we needed support, we told them we were planning a build, witch they guided us to.

When we got to the "Build Your PC" area, we got accunted by a person quite quick, he asked for the parts and told him the parts.

Now here's where it gets "interesting." At first, we got the parts list and case very well, however when talking about the fans he recomand me getting the "Lian Li infinite y" fans since I was also getting a RGB 16 pin power connector to my PC, he told me that on the "Montech King 95 pro" side that it could fit up to 3, 120 fans however that was odd since the dimensions weren't justifiable.

later on after we got home and suddenly a text form microcenter came and states "is 2 fans okay with you ?" And I was confused since the guy told us,"There will be no issues, " and suddenly, this happens, we accept this offer and wait.

A couple of hours later I go look on the microcenter website just for fun and see pre-builts that were cheaper AND were even better than my build in some ways.

Now I didn't mensons this before but after we got the parts list I asked the person "are there and pre-built PC's that might be better ?" When also following up witstatements."Will there be any issues?" He told me "No" for both statments.

Now, after we got our PC, I started to download the same applications as on my old and "worcer" PC, everything was going well untill I noticed that in Task Manger it said that my cpu, ram and even gpu were at a constant level of "89~100%" usage well doing nothing ( this was done after the games installation and reset ) and soon enough it blue screened . . . Not just "once" but around 12 times, in 1 day. I had no choice but to reinstall windows since I could not even get into the login section.

After reinstalling windows, everything's went well, I booted up my PC and did the same thing as before and started playing "War Thunder." Now, when launching the game, I started to set up my controls when suddenly

The PC just didn't turn on. The motherboard indicated that one or more components are or have been "damaged"

I tell this to my guardian / parent, and we go back to microcenter as soon as we could, when we got there they took the PC to fix It as well as to return the extra fan, now this is where I feel like microcenter redeemed my hope, they had a great person at the knowledge bar who took in the PC and told us what has happend, ( damaged motherboard ) they fixed it ( for free ) and got it running for us again.

Currently, the PC is doing quite fine in games with resolutions 4k, however ( not this is that bad ) the LCD screen isn't working even when we got our PC back, I decided to let that slide.

Now I'm not saying that microcenter is a bad company to start with however personally I do find some improvements to be done with marketing and customer build requirements.

I felt parsley betrayed that I couldn't get a better PC for less than the price of my new PC ( with better specs ), and this really did make me quite upset.

Overall, the people at microcenter are very great at solving issues. However, I find a few improvements as stated above on how I feel like customers should be given the best parts at a good price. Sure, I might not be a marketer. However, I do feel like it is important to tell customers

"Hey, we do have this pre-built witch. It might be better in this certain way than the PC specs you have right now."

Overall, I hope this helps future sales to improve and as a reminder to take a look at some of microcenters pre-builts beforehand.

Andrew S. Rubinshteyn

Specs in case if anyone is interested Cpu : Ryzen 9 9900X3D Gpu : RTX - 5080 R.O.G Astral Ram : 64 gigabytes of G.skill z5 Cpu cooler : R.O.G Ryjuin III

$ =...

Add on 07/12/2023 Despite my previous email, I have yet to receive a response. I did, however, come across a response on your Google review page, which unfortunately did not address my inquiry about your misleading return policy.

I have attached pictures of the Surface device taken during the return process, clearly showing its condition and refuting the claim of "extensive damage" made by you. In light of this evidence, I expect a full refund as per your return policy.

I urgently request that you thoroughly review the attached pictures and promptly address this matter. It is crucial that you uphold the principles of fairness and customer satisfaction that are essential to maintaining a positive brand reputation.

I look forward to receiving a swift response acknowledging this email and outlining the actions being taken to resolve my concerns. Failing a satisfactory resolution within a reasonable timeframe, I may need to escalate this issue further.

Thank you for your immediate attention to this matter. I trust that you will take the necessary steps to rectify this situation and restore my faith in your company's commitment to customer satisfaction.

Misleading Return Policy and Unfair Restocking Fee

I recently purchased a Microsoft Surface tablet from with some reservations about its size and performance for my specific needs on the go. To ease my concerns, a staff member assured me of a 15-day, no questions asked return policy. We even discussed potential scratches on the tablet, particularly from using it in the car, and I was reassured that as long as the device was in working condition, returning it wouldn't be an issue.

However, my experience took a disappointing turn when I attempted to return the tablet. The store manager, Mike, refused to authorize the return without charging me a hefty 25% restocking fee. Despite my explanations that the minor scratches were a result of normal use, Mike gave me only two options: keep the tablet or pay the fee. This was in direct contradiction to the assurance I received during the purchase that there would be no questions asked when returning the product.

Adding to the frustration, neither the receipt nor the in-store return policy displayed any terms and conditions regarding returns. When I brought this to Mike's attention, he simply directed me to go online and read the full return policy. However, it is unrealistic to expect customers to thoroughly review all policies, especially when they were explicitly told not to worry and that there was a no-questions-asked return policy.

This entire experience has left me feeling misled and deceived. Not only did the tablet fail to meet my needs, but I am also being charged $324.99 for returning it due to minor scratches. It is unfair to hold customers accountable for policies that were not adequately disclosed during the purchasing process, especially when they relied on the information and assurances provided by the store's representative.

I urge Microcenter to review their communication of return policies to customers. Clear and transparent policies, prominently displayed in-store and on receipts, are essential to avoid customer confusion and disappointment. Customers should not be penalized for scratches that occur through normal use, especially when they were led to believe that returns would be hassle-free.

Overall, I am deeply disappointed with my experience. I believe it is crucial for businesses to honor their commitments and provide fair treatment to their customers. I hope that Microcenter addresses this issue promptly and works towards a resolution that respects the initial understanding of the return policy and the assurances provided by their staff member.

Note: This review is based on my personal experience, and I encourage others to be cautious when considering purchases...

Dishonest, a lake of website, hidden policy, a lake of fulfilling their rule of the trade, worst customer service experience, not a reliable business, I don't recommend them at all. These are my experience with the family-owned business model (microCenter). Which is not good for a business with business ethics and customer-oriented. I ordered graphic cards (six of them) for my first mining rig project, their website was shown on limitation per household. I choose the card that has unlimited stock and I ordered the online cards I received an email that the cards are ready for pickup. I went to the store for pickup, I met a nice lady with a fake smile and said it is a new in-store limitation on this card to be one per household, which something didn't show online or even the confirmation email or the pickup. I told her I wanna talk to the manager she went and got me, Michael, who he supposed to be the manager... I don't think so. So, he talk in a very rude way and said the microcenter manager has the right to refuse to process the order for no reason like we are slaves, not a client ( i own a company and I never tell my clients that, especially who is paying me money). Which not mentioned online at all that we will be controlled by somebody, I'm a client who ordered online and I received a confirmation email for pickup. ... and they said there's no commitment to fulfil the order to the client. I called the customer service on the phone and when she heard me talking to the manager she asked me to talk to him, I open my speaker so he can talk to her. It seems she knows him or even she is some kind of supervisor because I heard her telling him do not to give me the order and fix the website. I felt it is a kind of joke, it seems like it was a family business and the customer service, not real customer service. She is a boss and hiding in a customer service uniform. When I told her it is ethical to honour the order that I placed online, I received the confirmation email. She told me to wait and placed me on hold for almost 30 minutes and then she came back to me and she said that she talked to the corporate officer and said we have to follow the fake limitation. I tried to prove they are laying about that, when I was in the store I went online to microcenter website to see if they update this rule of limitation. But still, no limitation online and I placed another order, I ordered another 6 cards online with no problem... The issue I don't like is how they are not reliable, family business with ethics or rules, small very small to compare it with BestBuy. I ordered the same cards with $10 differences and free delivery to your house and their website is accurate with a limitation of 3 cards which I understand (demands, and supply) but published online. I hoped microcenter will be professional in handling client complaints. I will not deal with these people anymore (microCenter). Especially in professional matters, they are not reliable and the customer service sucks, Brooklyn Manager his name is Michael and the lady with a yellow smile in the wrong position, customer service lady which looks like a manager hiding in a uniform which gives orders to the manager. the total experience is awful. I'm feeling choked from such business to be fake and operate in family-owned orientation with limited experience of fulfilling their duties. I ordered from best buy which amazing experience and...