CitiWide Self Storage — Local services in New York

SCAMMMMMM!!!! I rented a 5x10 storage unit here in November 2024, for $80/month, I also purchased a lock and materials from them when I moved my stuff in. It was a smooth easy experience at initial sign up.

It is now March 2025, not even 6 months later and they sent out a 30 day notice that they are increasing my storage rent to $156/month! That’s DOUBLE what I signed up for. The worst part is their mass email says it’s “due to operational costs”. They couldn’t come up with a better lie??

Every month my automatic payment is due, their payment system fails and it’s not due to my card, it due to their trash system so I have to call and give my card over phone. In addition to this inconvenience, they send me a payment receipt via email twice, leading me to think they charged me twice so I have to check my bank statements. This has happened every month this year and now they want to increase rent for double the cost. It’s a JOKE. Oh and let’s not forget the observation of what appears to be people living in these storage units full time.

There’s a new storage place that opened down the street that I will be looking into. I’m sure they don’t have the same issues and...

I had no past experience of using a storage space before my recent move. I had a recommendation from a legend in the NYC moving business to call Sylvia at Citiwide and say hi. Sylvia was so warm and friendly that I took notice. Still not convinced I could get a better rate I went shopping at another facility and found it overwhelming, unavailable and inconvenient to get to not to mention I felt unsafe on my walk from the subway. I walked away from there feeling disillusioned and under the gun as moving day was just around the corner. I went to check out Citiwide and found the experience so warm and welcoming that I had to stop and take notice again. I was greeted by a friendly and knowledgable young lady that helped me set up the reservation. Still unsure of the size I needed and the cost, I arrived on moving day with the movers and Sylvia took a quick look at my stuff on the truck and offered me a smaller unit for about $100 less. It turned out to be perfect. The floor is well ventilated and there is plenty of light, a friendly elevator man and lots of satisfied customers...

I have been dealing with Citiwide Self Storage now for three years and their services are just incredible. The women in the office are just great. If you have any questions about prices, unit sizes, directions, etc. the women in the office will help you out. Since I have been dealing with Citiwide Laura and Silva in the office have been so helpful I really can't begin to thank them for all they have done. Citiwides low prices are great, the elevator operators are friendly, the building is very well kept, and the bathrooms are always clean. They brag about their easy train access and rightfully so since they are just feet from the trains. I drive in to load and unload stuff so the train access means nothing to me, but there's so much room with their many loading docks its hassle free. Every single person who works at Citiwide Self Storage is knowledgeable, pleasant to deal with, and very helpful. I recommend Citiwide Self Storage all the time to people because they are the best at...