Cozy Bathtub Reglazing & Refinishing — Local services in New York

Horrible company... !!! The technician came to reglaze the bathtub. As soon as he came I told him I just put new hardwood floors and new bathroom so please be very careful. He said he is putting paper to cover everything. He put some plastic material on my new floors and start to work. Whole process took about 3 hours, once he was done he gave me the bill $345. I paid him in cash. He took of the plastic from my hardwood floors.... huge stain on the new floors! He said it must be from his paint removal. I couldn’t believe ! ( my Open House in couple of days) . He was on the phone with his bosses. They make it sound like nothing happened. I got on the phone with the owner Konstantin. He said he can fix the floors himself... ( he never did floors before !!!). I explained it’s 3 layers of polyurethane and must be sanded and buffered. Konstantin still insisted he fix it himself ... The technician gave me back $345. (I guess he felt bad for what happened). Later Konstantin called he said he is coming back in the morning for his money. He want his $345 back. He came 45 minutes late as told, which ended up me going to work 1 hour late. He was on the phone with his floor guy trying to sand and paint my floors. The stain was still coming out. He painted in gloss and my floors were high gloss. You can tell it looks different. Once leaving I asked him shouldn’t I get a discount for everything your company put me? ( 2 days of stress, ruined floors and late to work ). He started to laugh like I said something funny. $345 won’t make me rich , won’t make me poor - but this is not how you treat your costumers. BE AWARE !!! Don’t let this...

I decided to choose this place to reglaze my bathtub and wall tiles. If I could give this place less than 1 star I would. The most unprofessional company I have dealt with in my life I don't understand how they run a so called family buisness. I had a appointment for Monday morning to get my tiles reglazed. All seemed well when to worker showed up on time he goes over the pricing with us and says I'll go get my tools. 5 minutes later he dosent return. 10 min later still no sign of him so I decided to call him on his cell. No answer after multiple tries. I call the main companies number and there's no answer. Finally he responded by text saying he was driving. Another 10 min pass by still no answer at the main companies number. The guy who showed up in the morning text us and says sorry I started another job and that was the last conversation we had with anyone from this company. Truly unprofessional and great lack of customer service I would never recommended this company to anyone ever! Thank God we didn't pay him or start the job he may have left half way through the process. So please beware of the disappointing service this...

STAY AWAY! this business is a scam. The contractor working for them was good, he came on time and was very professional, however, for some reason the reglazing of the bathtub did not work (see picture). He came again next day to try to fix the tub, and while they could not complete the work and left the tub worse than it was, the owner (Konstantin) did not want to issue a refund either partial or total ($365). This guy didn't even pay the contractor for coming a second time. Did not call back to see what the problem was and was extremely rude on text. Zero customer service, and poor...