CVS Pharmacy — Local services in New York

I witnessed an incredible experience at the CVS on 1396 2nd Ave in NYC. I went to wait in line for my prescription and ahead of me was a young, blind woman being escorted by Tyler, an employee. He was so kind to her and engaged in conversation about how crazy it is that some people wait in line for pizza. He also inquired why she didn't have her prescriptions delivered. She said she likes to take her walks, but also shared that she didn't know how to set it up. He said they could help her with that, but she wasn't too interested in the concept. He didn't push further and pivoted the conversation to a dog that was wagging his tail and looking at her. They laughed and he waited an appropriate distance behind her while she gave her info to the pharmacist to give her some privacy. He engaged in more conversation with her while she was waiting and it seemed like he made her more comfortable. Once she got her medicine, he escorted her to the front again. I haven't seen that genuine kindness and respect in a long time and I give big kudos to Tyler, who mentioned he's only been working at the store for about 2 weeks, for the incredible customer experience...

The satisfaction varies by branch. The nearest one to me is small and usually has very long lines to pick up prescriptions or speak to someone in the pharmacy. This store can't keep items on the shelf as they sell out quickly as it's the only store in the neighborhood. CVS closed the two other closest stores which was a big mistake. The next nearest store is about a mile away so not a quick walk when you need something. But those stores are larger and have more varied products so it is worthwhile when you have time to go. The Extra Care program is decent but all rewards expire in 30 days so you better use them or you lose them forever as they will not replace unused rewards. That is too short a time in my opinion because you earned these rewards for shopping there. It's not that they are given for a certain promotion or sale. The employees I've interacted with in various stores are helpful...

This pharmacy gave me the wrong quantity of birth control on two separate occasions, the first time they corrected the issue and the second time the pharmacist essentially told me I was a liar and did not give me the two remaining months of birth control that my insurance ready paid for. After having to jump through hoops of contacting my doctor and insurance company back and forth to be able to take my prescription on time, I’m still here months later dealing with insurance issues and scared I won’t receive my prescription on time. The female Indian pharmacist was incredibly condescending and rude each time I spoke to her and has caused me so much trouble. Either an employee is stealing from the prescriptions or the pharmacist did not actually check into my issue of not receiving the full quantity of my prescription. Why would I try to steal...