Customer service was absolutely horrible. Hostess or waiter did not greet us upon arrival the staff seemed more occupied socializing on their own personal issues rather then discussing anything relative to their job duties. After waiting to be seated approximately 20 min., we were seated in a section where the waiter supposedly recently clocked out for their shifted resulting in no waiter tending to our table for another 20 min. after being seated. I literally had to leave my table and approach the hostess stand and inform them we were not being tended too after being seated. The hostess said ok I'll see what I can do while she was there with four other employees chit chating and laughing all looking at their phones. Then a waiter approached my table and explained how he was overwhelmed with numerous responsibilities yet would still tend to our table. Where is the management? Management means directing and controlling a group of people or an organization to reach a goal. Management often means the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. Orders were taken by the waiter and received in a fashionably good time yet were wrong. Somewhere in the communication with the waiter and kitchen an error was committed. Two items from my order were missing and the waiter himself did not notice upon delivery to our table. I brung it to their attention and the food items were brung out later after the already main course played received were cooling down. I felt extremely uncomfortable and will never dine at this location again. I expressed my experience with management and his response was with an apology stating he was overwhelmed with the capacity of work at hand. Mind you before I approached him he was standing next to the hostess stand with four employees chit chatting and laughing as I stated before. I also ordered a liquor drink which the bartender made in the wrong fashion. All around under par performance from all the staff.