Duane Reade — Local services in New York

If I could have given no stars, I would have. On 30th of October I visited NYC for work and traveled with my beau and once we dropped our bags off at the Intercontinental around the corner we decided to visit a near by store for essentials, toothbrush, body wash and such. We went into the Duane Reade said good evening, as is practice in our country, grabbed a basket and proceeded to shop. About 10 minutes into shopping (it took us this long since the products were in disarray and it was hard to find items) two policemen came down the aisle told my beau to turn around and raise his hands, which he did then he went back to shopping. I asked what was the issue and the first policeman threatened to arrest us once we left the store, stating that one of the employees saw us put a box of condoms into our pockets and we needed to empty our pockets. Since my beau did not have any pockets and I had on a jacket, I, totally insulted told him that we came to get a few things and proceeded to empty my pockets showing there was nothing in them. At the end of this foolishness I told my beau, lets go to another store. We went to the counter paid for the items in our basket and left. My issue with the clerks was that, not once did they get up from where they were sitting having conversation, did they offer to assist us with shopping which would have showed them we are not stealing condoms, of all things. SMH. CVS has always provided great service when have visited and Duane Reade needs to step up their game. Not sure if the same training was given to Duane Reade but there service in this particular store...

If I could give this place 0 stars I would. I ordered a 16x20inch photo online to pick up as a gift. I got an email saying my order was ready so I went the next morning. I got there and there was a big line at the register, but I went to the photo counter. I waited while they helped the entire line, and then some. No one said anything. Eventually someone came over and handed me a picture that barely had color in it - and when I say no color - I mean the dress that should have been maroon was green!!! So the lady who gave it to me said the person in photo is on vacation and couldn’t help. So she got the manager. He came over, and didn’t even acknowledge me standing at the counter, although I was the reason he was called to the front. So I said hello and told him what was wrong. He said the color must be low, but didn’t say how he would help. Never apologized. All he said was that I would have to replace my order online, but had no idea what the issue was or if it would happen again. So frustrating. They were all rude. Not one person apologized. “I’m sorry” goes a long way..... 30 min later walked out aggravated with no picture, never going back. The store on 42nd and Lex is so much nicer and they are al so...

I’m a licensed prescriber and had a very disappointing interaction with one of the pharmacists at this location today. I called in a non-controlled prescription because I did not have direct access to electronic prescribing at that time, as I was not at my workplace until later that day.

The pharmacist questioned why I wasn’t sending it electronically, asked where I work, and even commented that the last time I called in a prescription I wasn’t at work either. I found these remarks to be unprofessional and unnecessarily intrusive. I have been a prescriber for four years and have never been questioned in this way.

While I understand that pharmacies prefer electronic prescriptions, there are valid circumstances when a verbal prescription is appropriate. The pharmacist’s tone was abrasive and dismissive, which is not acceptable in a professional healthcare setting.

Respectful communication and collaboration between prescribers and pharmacists are essential to patient care, and I hope this issue is addressed to ensure a more professional experience...