Arrived on a Thursday night and the noise inside the restaurant was unbearable. You couldn’t speak to your own party it was that loud. Unfortunately our experience didn’t improve after this… Our main server, Kaylah, I couldn’t fault throughout but sadly everything else (possibly the kitchen!) let us and her down. 3 out of 4 ordered fajitas, 2 received everything and 1 just the hot skillet. They had to wait nearly 10 minutes to get the tortillas and guac resulting in the meat going cold. When one of the servers brought over the skillets, two large pieces of chicken fell off onto the floor. The server (not Kaylah) saw these piece fall, look down at them on the floor, didn’t acknowledge it and just walked off. This resulted in a tiny bit of chicken left on the combo skillet. My meal when came out 5 minutes after everyone else’s and was missing the side of Mac & Chorizo. I then waited another 10 minutes to find it wasn’t coming out and spoke to the server to cancel the side. To apologise she did bring me out another glass of wine and the manger came to speak to us. We was told dessert for all would be on them but we was then never offered dessert at the end and just given the check. The only item taken off it was the side that never arrived. Like I said our main server Kaylah was great and couldn’t stop apologising and clearly was embarrassed so I felt for her but the restaurant really needs to improve before I would ever return. I’m sure this review will just be met by a generic response like all other poor reviews and nothing will sadly change even though there is a common theme with reviews here. I had high hopes yet failed on the...
Read moreCame in at 7:45 or so on a Friday. The host stand advertised late night happy hour starts at 9. The bar was empty so we grabbed two seats. We ordered a margarita tower and queso, fajitas and birria tacos.
The margaritas had a small splash of fruit mix and then a squirt of the frozen "patron margarita". We tried mango, passion fruit, watermelon, and strawberry. I would not order any of them again. I had heart burn before the chips and queso even arrived.
After about 15-20 minutes I asked about the queso and he said it was close to closing time so it would come out with our food (mind you there was still over an hour until close). I asked him to cancel it since the tacos came with a "salsa" and queso. He said his manager would comp it off. Everything came out at the same time and we were hungry so we ate. Birria tacos are one of my "go to" meals. What should have been a flavorful consomme, they advertise as a salsa, was a very bland dark sauce. The tacos were tiny, and were served with petite salsa and queso cups, plus small rice and bean cups. A quesadilla from taco bell would have been more satisfying. The queso was fair, not flavorful, more like a thick white goo, covered with tomatoes and onions, (about as appealing as it sounds) but we were quite hungry.
Maybe it was what I ordered but I wouldn't order any of it again. The service was OK. The bill was about $130 plus tip.. Considering the number of place to get great margaritas and tacos in this city, I will...
Read moreWent with two colleagues for lunch. As we approached to check-in, 3 workers stepped away. Never experienced such a rude welcome at a restaurant. We stand there and wait to finally be greeted and shown to our table. Walmart greeters provide a better first impression.
We place our order. Beverages n appetizer were delivered. Entrees seemed to take longer than anticipated. Our server is training/shadowing and stops by to ask if we’re ready to order??!!? I asked if our orders had not been placed yet. Server laughs it off as if she had just forgotten, and confirms that the orders were placed. I watch her head to the order terminal, and it appears she’s entering our order. I walk over to her and ask again, are you just placing our order? Finally she admits it as she’s laughing it off, and honestly appeared to be high on something. I ask for the check and walk back to the table. How is it that both the trainer and trainee forget to place our order? Trainer and trainee are just hanging out by the order terminal and holding the bi-fold with the check. Absolutely no sense of urgency after wasting our time.
This was my 2nd time at this location. Was not pleased with my 1st experience, but one of my colleagues made the reservation and I figured lightning wouldn’t strike twice. As we left we all...
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