Equinox Gramercy — Local services in New York

Used this gym since moving to the area in 2022. Trainers and staff are wonderful, very friendly, always happy to chat and make me feel welcome but unfortunately management spoils it. I would visit during off-peak hours specifically to use the weightlifting platform 3 times a week for almost 2 years. Recently the gym removed a row of cardio machines to create more space for gym equipment and also removed the weightlifting platform, when asked if the platform was being replaced or returned management said there "isn't room for the platform" despite the cardio machines being removed to make more space on the gym floor. I train and compete in weightlifting so don't require much equipment but the response from management after the removal of equipment that my two years of membership could replace two+ times over was abysmal. Comically enough when the platform was removed trainers and staff reached out to me as a member to let me know because they cared more about the gym users than management. It's a shame because I loved the community at Equinox and as someone who works from home that is really important but I have had to go elsewhere, fortunately there's a new gym across the street, recently opened, that has four weightlifting platforms. It is disappointing how management treats their members who have been using the gym for two years and the choices management make. This review is in no way representative of the coaches, my time at Gramercy Equinox meant I crossed paths with some phenomenal people and fitness professionals; Brennan, Ricardo, Alessandra, Tuesday, Mikka, Ana, Shahida, Carlos, Jamal, both Omars, Brian,...

The most miserable experience I've ever had at a gym. My wife and I have been members of this Equinox for almost a year now. Having known for some time that we weren't going to renew, we notified the club months in advance so as not to receive any surprise charges at the end (apparently that wasn't enough). Despite countless emails and attempts to get in touch with Cecilia, the assistant manager, i had an extremely difficult time getting in contact with her. When I was finally able to find her at the gym, the conversation that proceeded was incredibly irrational and condescending. I was told that because only "I" (the account holder and person that pays for both accounts) had contacted her from my personal email and not my wife's email, only mine would be cancelled and my wife's would be subject to renewing for another 45 days! Are you joking??....I've been telling you guys for months about this and I'm not cancelling anything....simply not renewing my plan. For a gym that prides itself on customer service and being "high end," the least you could do is not take several days to answer an email and then try to nab us on a technicality. When I asked if I could speak to the regional manager about this she told me it wasn't necessary, but as I insisted, she said they'll email me back at their "convenience." She then told me she'd see what she could do....as if she was doing us an epic favor....but then proceeded to charge my credit card 5 min. after my wife emailed her, despite my wife saying that she did not approve of the charges. Wow! How kind of you. Good luck if you ever plan on not renewing your...

the gym is pretty good - not too crowded if you go off peak and they pretty much have everything you could want/need. i used to think it was overpriced but then started taking classes and that makes the monthly membership worth it.

lydia dallas got me really into pilates and was just a pleasure to work with and talk to while keeping me completely at ease despite profuse sweating and a pitiful lack of flexibility.

ugo and ahmad teach the most kickass boxing classes - love ugo for technique and combinations but ahmad's class will absolutely kick your ass and he'll do it with a smile and the best energy ever.

used to kind of just take it on the chin and pay a premium for the gym closest to me with bearable crowds, but i really did end up loving it once taking classes with...