Gucci - New York Meatpacking — Local services in New York

Bunch of Crooks/Hustlers sales people running around the store to make commissions at all cost by lying/manipulating customers.

I went into the store on Sat to purchase a specific pair of shoes that the Gucci call center stated were at this location. The salesperson Roberi didn't know the specific pair of shoes I wanted and I had to show him online. He finally found the shoe which weren't on display. I tried them on in the store but the pair they had had minor scratches. Roberi told me he could order a new pair and have it sent to me the following Wed Feb 3rd. When the shoes did not arrive on Wed, I called several times to the call center since I couldn't reach the store directly and no one from the call center could reach the Meatpacking District on that day. The following day hey told me that Roberi was off and someone named Cay at the store told me the shoes were ordered but never shipped. After this, they shipped the shoes to me Thurs and I received them the next day. When I received the shoes, it was the same pair with minor scuffs from the store. It was clear to me no one had actually bothered to order a new pair of shoes, which was a complete waste of my time and totally dishonest. This whole debacle was just a lie to promise me a new pair of shoes to earn a commission.

The manager should be ashamed of her/himself for hiring that...

I purchased a men’s wallet as my first Gucci purchase as a gift. I was nervous to go in such a high end store, but Jenae made me feel so welcome. I ended up having to exchange it for a different style, so I requested her when I went back in and she was so happy to help and see me. I felt very comfortable, and it made me want to save up to go shopping again with her- can not wait to make my next Gucci purchase with Jenae! Ask for her directly...

We had such a great experience last month at Gucci with Jenae! My daughter had wanted to treat herself to a bag for a long time, but always felt intimidated when we went to the Gucci near us. We were welcomed into the store and she and my other daughter were really made to feel special. Both my girls purchased something for themselves that day and Jenae was the reason why! Thanks again for making it...