Heartbeat Health - Columbus Circle Midtown — Local services in New York

EDIT: Adding one star back because the staff were able to resolve the billing error on their part since the writing of the original review.

ORIGINAL REVIEW: The medical staff were good and knowledgeable but over the course of multiple visits, I saw a different doctor or physician's assistant each time--not ideal for continuity of care. But the real reason for the lackluster rating is that I was billed for an out-of-network doctor (who I did not see at all) who was supervising a physician's assistant that I did see. I had made sure to check that this office and the original doctor I saw was in-network with my insurance. Quite ridiculous that I was billed for a doctor I didn't even see for being out-of-network when I would never have consented to seeing that doctor or the PA she was supervising had I known ahead of time that I'd be left with a charge after the fact. After trying and failing to resolve this with the billing manager, I was told that their policies had been updated and that patients would in future be informed if a particular doctor is out-of-network or not. If that is the case-- great for future patients-- but I chose not to continue care with this office given the lack of empathy and bad...

I have worked with doctors and been a patient many times, subsequently I have seen many doctors and been in many offices...this office is fabulous perfection. Truly, from doing all of my paperwork on my phone before stepping in the office, to cracking jokes with my nurse (and actually having fun), this office has done everything right that other doctors/offices do wrong, and has innovated (in a positive, beneficial way) everything that frustrates you about other doctors/offices. I always felt heard, attended to, and seen by every professional in the space - the receptionist is a huge sweetheart, my nurse was actually hilarious, and my Doctor was a wonderful professional with empathy and humility. In short fashion, the staff and space are impeccable, and I knew that my health, and the person that I am, mattered to every person...

I was fairly ignorant about my heart health until I had a scare and was referred to Dr. Paz at Heartbeat. Initially we didn't agree on what I wanted but Dr. Paz calmed me down and explained all my options. He examined me and initially my EKG and echo looked good but from my description of how I felt worried him. He scheduled me for a chemical stress test later that week. But then he called me and explained that he had spoken to some colleagues and was concerned for my hearts immediate saftey and asked me to come to the hospital for a a catheter test. My test showed that I had three blockages and that one of them was 80% blocked. I'm a 44 year old male who swims and works out 4 times a week. Grew up as an athlete and never suspected that I would have had this. Dr. Paz probably...