Honey Nail Salon — Local services in New York

I was excited after trying this place because I felt I finally found a place in the area for my nails. I did uv gel extensions and they came out really nice. Unfortunately, when it came to fixing breakage, they lost me as a customer.

My extension (which are on the shorter end) broke after 5 days. I’ve done uv gel extensions before and this has never happened. For 125 dollars, this shouldn’t happen. I do not work with hands or do anything extraordinarily hard on my hands, but things happen and I wouldn’t exclusively blame the salon. I called asking when I could come in to fix. Couldn’t come in that day (my scheduling issue) so I made an appt for the following. I came 10 minutes early or so and was seated immediately.

This is where I got annoyed. The woman doing my nails refused to listen to me when I said I knew what color it was from the book if she could bring me the book. She kept pulling the wrong colors. She asked everyone who worked but me, for an opinion. The woman doing my nails was getting frustrated and said “I have a 3pm appointment now i need to go” ( someone else came in and sat down for a gel mani) well that’s rude because I also had a 3 pm appt? It was clear she was rushing because I wasn’t paying and was just getting a mail fixed. They came over with two colors; one was the correct one, one was WAY more sheer. Everyone was crowded around insisting it was the sheer one and without asking which I wanted, they did the sheer, cured it and all said it was the right one. Considering they didn’t listen tp me for 10 min, I didn’t bother fighting. In the bright lights it looked fine. A little off, but fine. The shape was horrendous and my rounded nail was pointy and lopsided & she didn’t show it to me prior to painting but it’s on me for not saying anything.

Well, in regular lighting, the color is so off. The difference is clear as day and looks like my nail is a completely different color.

So, they do nice work, they’re expensive, and if you need something fixed, you will be rushed and treated as...

16 hours ago New Ive been here maybe 6 times in the last 2 years simply because it’s super close to home. It’s overpriced and the quality of their service is below average. To give a quick example when you go for deep powder it’s really not the real thing. They only use the powder for the first clear coat and then use gel polish, which defeats the purpose of deep powder. This last time I tried gell-ex but they clearly don’t know what they are doing here. She was leaving glue all over and placing the nail a little above the middle of my nail, so far from the cubicle. The manager realized how bad it was that started removing it for me. I was ended up just paying for the lousy pedicure. I expected for her to comp it since I had to sit there for an extra 45min to soak and get those nails removed to then leave the place without a manicure. Let me mention here that I’m skilled enough to remove/soak off these nails at home. I do it myself to save myself the extra 45min soaking at the salon. I have a baby at home therefore time is so valuable to me. She could only offer me 10% off which was essentially $4 for my time wasted. Also they charge for refill the same they charge for a new set! Unfortunately their people are not trained for these high level service. Most other salons have special techs doing the most skilled services. I try to support local business but this is pretty bad. If you want professional services I could recommend a few but especially SOUL PRETTY NAIL Salon...

I walked in and asked about pricing which was decent, I get sent with Tina who starts working on removing my previous gel set. While it’s being soaked off, she takes me to get my brows done which weren’t perfect but whatever. We come back to her station and she discovers I have a broken nail and asks me what should she do. I said add an extension on the one nail and proceed. She does and adds it’ll be $10 more, I said what if I were to get all my nails with extensions. She responds $10 per nail so it’ll be $120 just extension (idk how she got the number there but whatever). We proceed and get to the ending of the service, I pay and she’s hovering over me while the receptionist explains that their employees don’t get paid well and rely on tip. I’m like I get that but she doesn’t need to be on standby making sure I tip her (when I already was planning on tipping), they could’ve included that in the gratuity if their employee depends on it. But she hovers and wait and I pay, which is really unprofessional considering it’s in New York City. Aesthetically, the place is pretty and clean. However, the gel manicure I got 3 nails cracked in less than 2 days. So were the nails worth it? no.

Update: I think you missed the bigger picture of the message. You aren’t paying your employees well to the point they’re harassing customers by hovering them for a voluntary tip. I get it they rely on it, but basic manners need to be...