Jo Malone London — Local services in New York

My recent in-store experience left me with a deeply disappointing impression, contrary to my expectations. I had the opportunity to interact with two of your saleswomen, one in her twenties and the other of an older age, unfortunately, neither of them showed the slightest consideration towards me as a loyal customer of your brand.

Their haughty demeanor and lack of interest resulted in making me feel profoundly uncomfortable. As a devoted patron of your establishment, this is the first time I have encountered such a disappointment in customer service.

This experience was in stark contrast to my previous visits to Jo Malone at Galeries Lafayette Paris-Haussmann, where the saleswomen consistently exhibit exquisite attention to customers, offering valuable advice and creating an exceptionally pleasant shopping experience. In contrast, during my visit to your store, every question, especially regarding the olfactory notes of a product, seemed to be met with sighs of annoyance.

I genuinely hope that concrete measures will be taken to enhance the level of service in your establishment. It is important to note that your store, situated in a magnificent location, possesses immense potential that could be...

The whole staff is AMAZING! I started going there through a recommendation from a family member. Wow! The service is top-notch! Andrea and Ming are absolute dolls and make the experience so lovely. I live in Jersey and could pay lesser tax in a nearer location, but honestly, I go there when I need a good ol' retail therapy day. They are super knowledgeable about the products and give great recommendations. When I have to give a gift, I think of them first! They wrap everything so beautifully, paying very close attention to detail. They really get to know you and because of it, my house smells good, I smell good, people I know...

I recently had the pleasure of shopping at Jo Malone London in New York, and I must say, it was an exceptional experience. My advisor, Christy, was fantastic and made the visit unforgettable. From the moment I walked in, she tailored the shopping experience to my preferences, expertly curating selections based on my key note fragrance and personal tastes. Her knowledgeable guidance and warm demeanor made me feel valued and understood. Each product felt thoughtfully chosen, and I left the store not only with beautiful items but also with a sense of joy. I highly recommend visiting Jo Malone London, especially with Christy as...