Kartell New York Flagship Store — Local services in New York

I can't begin to say enough great things about Kartell New York. If I lived there, this would be my go to place. My experience with Tolga Sismanlar surpassed all my customer service expectations. Not only did he genuinely care about the predicament my daughter found herself in, but he went above and beyond to help her.

My daughter purchased a Kartell light fixture on craigslist, with the understanding that it was in excellent condition and functioned perfectly. As it turned out, it was missing many pieces, including what was necessary to mount it, and several of the light crystals were damaged or missing. After discovering this company was located in Italy, she immediately looked on line to see if replacement parts could be purchased--only to discover numerous reviews about how difficult it was to even get a response. Fortunately, after talking with several local lighting places, I was told that Kartell had a US presence in New York. Figuring I had nothing to lose, but with little expectation I would find a sympathetic ear, I called.

To my amazement, Tolga Sismanlar answered and was willing to do anything in his power to help. He instructed me to have my daughter take pictures of the fixture and provide a detailed list of what pieces needed to be replaced. He wanted to be certain to send the correct parts.Needless to say, my daughter was absolutely thrilled. She had given up all hope of being able to resurrect the gorgeous pendant light she loved so much. Regardless of how this ends up, Tolga restored my faith in the goodness and generosity of people. He empitomizes the meaning of customer service and he obviously loves the work he does and the products Kartell manufactures. I would not hesitate to purchase anything from Kartell--especially if Tolga is selling it! He is definitely an asset to...

In 2023 we began a renovation in NYC - we visited the Kartell show-room and though we liked the product we were underwhelmed by the staff and so decided to not purchase anything. A year later we returned to the showroom by chance and met flora Antelmi - her energy was incredible and her passion for Kartell was impressive - she opened our eyes to possibilities and was so inspiring that we ended up buying two couches, 3 Lounge chairs, and a dining table with chairs - flora is a true professional who understands customer service - thank you flora! Thank...

I have purchased half a dozen or so pieces from this location. Tolga and now Carlotta have made coming into the showroom a joy, time and time again. I feel I am visiting friends - they take the time to show me around and make me feel at home. They are patient to give me as much time as I want and to discuss the design needs I am trying to fulfill. There is no pressure to purchase anything, I can just pop in on occasion to say hello. I find warmth and joy every time I walk through the door here. I will continue to be a customer of this location for...