Lower eastside hardware — Local services in New York

I recently purchased an item from this hardware store, and the experience was extremely frustrating. When I picked up the item, the staff assured me it was the same as the one I needed, even though the bag was already open. When I got home, I realized it wasn't what I needed, so I tried to return it with my receipt. However, the store refused to refund me, claiming that I had opened the bag. This is completely unacceptable, as the bag was already open when I bought it. Their customer service is terrible, and I feel cheated. I will not be shopping here again and advise others to...

I needed a window shade. I took the old shade so it will be the exact size needed. I was charged $32.65. I get home and the shade does not fit. I call the store back to inform him the shade does not fit. I take the shade back and he is adamant the shade is the same size as the old one. I told him the shade does not fit. He did not do anything to rectify the situation. What he did do was give me back my money. I will never visit that...

Neither of the two employees I encountered spoke adequate English. As I was trying to pay for my purchases I asked one clerk why I was being charged a credit card fee (I was paying by cash) and he could only reply "Yes" over and over. So I went to different store that doesn't charge scam fees or require me to...