The Manhattan Wine Shop — Local services in New York

Never EVER shop here! I purchased a $35 bottle of tequila that they erroneously charged me twice for, and even after showing them my bank statement with the double charge and proof of receipt, they still did not believe that they had made an error (they also asked what I had purchased and the date and time I purchased it, the information all aligned). The manager insisted I call my bank, which I did, and they confirmed the double charge but they STILL did not believe me or issue me the refund. The same manager proceeded to curse at me and insist I had no evidence, although I provided as much evidence as I possibly could have. Do not give these people any business unless you want to...

Just walked in to buy bourbon - they had the price listed under the bottle with the same description of great bottle so no mistake. Rings up higher and he says that’s whats in the system. I said I understood and asked that they simply honor their mistake. He said take it or leave it as is. As a large bourbon drinker I promise you there are many midtown stores that are ran better than this and would keep a customer for $10.00 diff from their own doing. Out of principal I will never come here. Please be aware of what rings up vs what the...

HORRIBLE MANAGER - I DO NOT recommend this place! manager was so rude. My hands were frozen and I accidentally dropped a bottle of wine that I had already paid for. Manager (really dismissive, on the phone the entire time) told me "you dropped it - not us!" and refused to let me take another one or even give me a discount for a replacement. What kind of customer focus is this? What is a $15 bottle of wine to him versus a customer? REALLY unpleasant how he treated me and I will never go back! Do yourself a favor and go elsewhere!...