M&N French Cleaners — Local services in New York

These guys are the worst. They lost one of my dress shirts (I'm still waiting for them to let me know what happened, it's been more than a month). It is not my job to continue to contact them to see what happened to my shirt. I went out of my way to let them know when a wrong shirt was delivered to me and they were quick to pick that shirt up but when my shirt is missing, it's a different story.

On top of the incident mentioned above, their service is below par. For example, a lot of my dress pants (especially lighter pants) had stains even after dry cleaning and they don't follow instructions very well (usually takes them multiple tries to get it right hence time consuming). I plan to report them to BBB for losing my dress shirt. When you said you will get back to me, you should follow up. The issue won't just magically go away and I'll forget about it.

Avoid this...

I would reccomend staying away from this dry cleaner. Not only do they do an average job cleaning, but the staff is the rudest that I have ever encountered. After confriming I would recieve a delivery on Friday Feb 1st, I checked in this morning to see where my delivery was. The extremely rude manager did not apologize but rather said "these things happen" and "we will get it there when we can." There was no offer of a credit nor acknowledge that this was a massive error on their part. Given how many different places there are in this area you would think customer experience matters, however at this estbalishment...

What a disappointment, I’ve been living in the neighborhood for over 10 years and in the spirit of supporting local businesses, I went for the first time to drop my dress shirts off to wash/iron. I normally call for pick/delivery from another cleaners, a few blocks away. The man behind the counter insisted my cotton shirts needed to be dry-cleaned, shirts that have been washed and ironed countless of times …meaning he was pushing to up charge. I dry clean my suits, wash/iron my shirts. Instead of fighting, I just decided to take my...