Maria Bonita Salon & Spa — Local services in New York

The manager told me that she will call me back she just needs to talk to the owner. That was last week and I still haven't heard back! This is the worst customer service and hair service I've ever experienced in my life!!! Also my hair is so damaged from being bleached and dyed... for my hair color to look the exact same as it did before my hair appointment here.

DO NOT GO TO JUNIOR!!!!!!

HE WILL WRECK YOUR HAIR! HE DOESN'T LISTEN TO WHAT THE CUSTOMER WANTS, AND DOES WHAT HE WANTS. I SPENT A COUPLE OF DAYS BEFORE THE HAIR APPOINTMENT TO CREATE A PINTEREST BOARD WITH HAIR COLOR INSPIRATIONS. I TOOK MY TIME EXPLAINING THAT I WANTED MY HAIR A LIGHT BROWN SHADE (ALSO NON-BRASSY). MY CURRENT HAIR COLOR WAS MEDIUM/DARK BROWN. I SPENT $150 FOR JUNIOR TO DAMAGE MY HAIR AND FOR IT TO LOOK THE SAME? ALSO THEY WON'T REFUND MY MONEY. I'VE WENT TO OTHER SALONS AND DYED MY HAIR MYSELF, AND IT'S NEVER BEEN EXTREMELY DAMAGED LIKE THIS. WAS HE EVEN TIMING THE BLEACH & DYE SESSION?

SO AVOID THIS SALON AT ALL COST! There are plenty of salons in Manhattan, do your research and read reviews. Also get someone that is an experienced color specialist. Maybe I should have made an appointment with the other stylist. If that's the case, why did they hire such a horrible stylist (Junior), he's not experienced at all and he's wrecking the salon's reputation!

I don't usually complain, but my opinion has to be heard to save someone. If they tell me now that they will refund my money if I take off this Google review, I will reject that. I really want to save other potential new customers their time, money and hair!

This was the first and last time I will go to Maria Bonita. Don't base your opinion on nice Instagram pictures (that's what I did), based it off of real customer experiences.

• UPDATE: OWNER REACHED OUT TO ME * The owner, Fernanda saw this review and texted me. (I'm assuming she got my cellphone from their system.) She was professional and was concern about my bad experience at Maria Bonita. She said that this was the first time hearing about my experience, so the manager didn't tell her. I'm assuming the manager told me that she will call the owner so she can just get off the phone with me and never call me again. The owner mentioned that she will retrain the manager and Junior (the stylist). Which I find a relief. So they can better accommodate their future customers. Also the owner mentioned that I will get a refund for my trouble, which I think that was very professional of her. She handled the situation I went through gracefully. To be honest, I wish I requested any of the other stylist. I would probably be happy. I still can't recommend Junior to anyone, I would never wish that upon someone. The Instagram photos that originally interest me to go with Maria Bonita was from their top stylist. So I would recommend at least trying their...

I was not at all pleased at all with my experience here. I booked Junior for a haircut and did face framing highlights. The haircut was very poorly done, it was not cut in a tasteful manner. It look like it was just chopped off, no technique nothing. I have very heavy hair and he barely took any weight off even after I specified to do so. I also got face framing highlights. He ended up breaking my hair because again he does not work with attention or care. I ended up calling the salon again because they have a policy where you can come in and get it fixed within seven days. I still felt as though my haircut was rushed because he had other clients after me, and I noticed he took more weight off one side than the other. In fact, to this day I still don't feel he did a thorough job. Given that this is a high end salon, I expected better care and attention. He seems to just get stressed and rush you, and I saw that with other clients as well. Also, I addressed how my face framing highlights were platinum blonde in parts and yellow in others. I thought this was attributed to the toner, but he ended up admitting that he broke my hair and that when I come in again he would fix it. I knew when he had been blowing it out that some pieces were shorter than others. Again, for the pricing and the nature of the salon, this is really sub par service. Definitely do not recommend. If he were really on it and truly a good professional I would not have to constantly come in and get...

Went here for the first time after being recommended. The experience was good very friendly. However the environment is more for Portuguese/ Brazilian people. My hair stylist was a very cool person but being that I don’t speak Portuguese it was a lil difficult to hold a conversation. While getting my haircut he decided to speak his native language with one of his colleagues and was talking about me making me feel uncomfortable. He made a statement that blew my mind and I felt that was unprofessional. He began to laugh and state how everything he said to me my response was “good “ “ all good” and from my previous experiences when ever I do go to a hair salon I let the stylist do there work and don’t make it to complicated. Being that I am not very fluent in Portuguese I did understand and have intermediate knowledge in the language. This was Very disappointing &’ customer service was a 3. Oliver was my last stylist I’ll be ever going to. He overly dried my hair unnecessarily and cut off way to much when giving him instructions to make sure my bangs are long not short. LAST TIME I GO HERE. THE NEXT DAY I WASHED IT AND CHECKED IF BOTH SIDES OF MY HAIR WHEN BEING PARTED IS THE SAME LENGTH AND IT WASNT. Total disaster and upsetting. he cut and didn’t even ensure it was equal he more cared about styling it rather then ensure it’s a...